Industry/Sector
Insurance
Specialism
Microsoft
Management Level
Associate
Job Description & Summary
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.
Those in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilisation of Microsoft CRM applications. Working in this area, you will enable clients to optimise operational efficiency and achieve their strategic objectives.
Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
The Opportunity
When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.
As part of the Business Application Consulting team you are positioned to contribute to innovative solutions using Microsoft Dynamics CRM. As an Associate you are expected to embrace a learning mindset, take ownership of your development, and actively engage with varied clients and team members, turning challenges into opportunities for growth.
Responsibilities
Assist in the development of Microsoft Dynamics CRM solutions
Collaborate with stakeholders to gather and analyze requirements
Support the customization and deployment of CRM applications
Engage in testing and validation of system features
Document processes and maintain project records
Participate in user training and support activities
Analyze data to inform CRM strategies and improvements
Stay updated on industry trends and CRM recommended practices
What You Must Have
Bachelor's Degree
2 years of experience in Microsoft Dynamics CRM
Oral and written proficiency in English required
What Sets You Apart
2 to 5 years of experience
Microsoft certification on Dynamics 365 CE modules preferred
Excelling in technical architecture and strategy development
Committing to understanding business operations and commercial awareness
Adapting to diverse client needs and team dynamics
Engaging in continuous learning and personal development
Collaborating effectively across teams and maintaining positivity
Analyzing data to discern patterns and inform solutions
Travel Requirements
Not Specified
Job Posting End Date