Manager, Channels and Publishing

In this role you will:

Channel Strategy and Publishing

• Execute editorial and publishing standards across NAV CANADA's digital channels, ensuring content meets quality requirements, brand consistency and audience impact.
• Monitor channel performance metrics and publishing effectiveness, identifying operational improvements to enhance engagement, reach and efficiency.
• Lead a team of specialists in executing channel management and publishing operations across all channels;
• Establish quality assurance frameworks that maintain editorial standards while enabling agile, responsive communications; and
• Develop team capability through coaching, direction and fostering a culture of excellence.

Platform Evolution and Optimization

• Drive continuous evolution of NAV CANADA's digital communications infrastructure to meet changing organizational needs.
• Identify platform enhancement opportunities that improve functionality, user experience, accessibility and performance.
• Partner with Technology teams and vendors to advance platform capabilities and resolve technical issues.
• Evaluate emerging technologies and digital publishing tools, recommending strategic investments.
• Lead platform improvement projects from requirements gathering through implementation.

Operational Innovation and Process Leadership

• Advance publishing operations by identifying and implementing process improvements that increase efficiency, agility and quality;
• Design workflows, systems and standards that enable effective communications execution.
• Manage team capacity strategically, prioritizing work that delivers greatest organizational value;
• Cultivate collaborative relationships across the department and with organizational stakeholders.
• Champion continuous improvement, encouraging innovation and solutions-oriented thinking.

What you bring:

• Undergraduate degree or diploma in Communications or related field with equivalent work experience.
• Minimum 7 years of progressive experience in corporate communications or digital publishing.
• Demonstrated experience managing corporate websites, intranets or digital communications platforms.
• Experience implementing or optimizing content management systems (CMS) or digital publishing platforms.
• Experience managing and establishing publishing workflows, content calendars, editorial processes and quality assurance frameworks.
• Experience liaising with Technology teams and vendors on platform enhancements and technical requirements.
• Experience managing projects from requirements gathering through implementation.
• Experience working with accessibility standards (WCAG) and compliance requirements.
• Demonstrated experience supervising staff and leading teams.
• Strong understanding of digital communications platforms, content management systems and publishing technologies.
• Knowledge of communications and content best practices, principles and standards.
• Knowledge of user experience (UX) principles and accessibility requirements for digital platforms.
• Knowledge of web analytics and performance measurement tools.
• Understanding of SEO principles and content discoverability.
• Knowledge of change management principles when implementing new systems or processes.
• Familiarity with a variety of digital tools and software including M365 suite, Adobe products and collaboration platforms.
• Understanding of effective use of multimedia content including video and photography in digital channels.
• Knowledge of quality assurance processes and editorial standards.
• Experience with SharePoint would be an asset.

How others describe you:

• Strong editorial judgment with ability to make sound publishing decisions under pressure and tight deadlines.
• Excellent organizational and project management skills with attention to detail and ability to manage multiple priorities.
• Ability to translate business requirements into technical specifications when working with Technology teams and vendors.
• Strong written and verbal communication skills, with ability to convey complex technical information to non-technical audiences.
• Strategic thinking combined with operational excellence – able to balance big-picture platform improvements with day-to-day publishing demands.
• Proven ability to optimize processes and implement systems that improve efficiency.
• Data literacy – ability to interpret platform analytics and translate insights into operational improvements.
• Vendor management skills – ability to evaluate, negotiate and manage relationships with technology providers.
• Collaborative approach with ability to build effective relationships across departments and with external partners.
• Problem-solving mindset with ability to troubleshoot platform issues and identify solutions.
• Leadership and coaching skills to develop team capability and foster excellence.

Working Conditions:

• This position is a hybrid position with a minimum – 3 days per week on site.
• Occasional travel required
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Behaviour Statement:

• All employees of NAV CANADA are expected to demonstrate behaviours aligned with company’s Code of Business Conduct, values, safety and objectives. This includes adherence to any safety policies, standards, and procedures corresponding to job responsibilities and duties.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

We thank all applicants for their interest; only those selected for next steps will be contacted.