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Job Function:
Supply Chain Engineering
Job Sub Function:
Field Service Engineering
Job Category:
People Leader
All Job Posting Locations:
Singapore, Singapore
Job Description:
DePuy Synthes is recruiting for a Field Service Lead, SENA, located in Singapore.
Job Overview:
This role is responsible for leading the regional Field Service Engineering organization for DePuy Synthes across the South East & North Asia (SENA) cluster. The incumbent is accountable for safe, compliant, and high‑quality field service delivery, people leadership, and operational excellence, while partnering cross‑functionally to support business growth and customer experience.
Responsibilities
People Leadership & Talent Development
Lead, coach, and develop a team of Field Service Engineers; drive performance management, capability building, and engagement.
Foster a culture of safety, quality, accountability, and continuous improvement.
Field Service Operations & Execution
Translate regional and global service strategy into operational plans, KPIs, and execution across the SENA cluster.
Ensure timely, effective installation, maintenance, repair, and support of DePuy Synthes equipment.
Monitor service performance (e.g. responsiveness, quality, cost efficiency, customer satisfaction) and drive corrective actions.
Field Service Training
Training of Field Service Engineers across the SENA cluster to be equipped to service for NPIs.
Quality, Compliance & Risk Management
Ensure full compliance with Quality Management System, local regulations, safety standards, and customer requirements.
Support investigations, audits, inspections, and continuous improvement initiatives related to field service activities.
Operational Excellence & Continuous Improvement
Drive improvements in field service processes, productivity, asset utilization, inventory, and cost management.
Lead or contribute to regional initiatives (e.g. service transformation, digital tools, standardization).
Stakeholder & Business Partnership
Partner closely with Commercial, Supply Chain, Quality, Regulatory, and key cross functional teams.
Support key customer engagements and escalations reinforcing DePuy Synthes’ reputation for service excellence and technical expertise; provide regular performance updates to leadership.
Job Requirements
Bachelor’s degree in Engineering (Biomedical, Mechanical, Electrical, Electronics, or equivalent) required.
8+ years of experience in Field Service Engineering, Technical Service, or Operations within MedTech / Medical Devices.
3+ years of people management experience leading technically specialized teams.
Proven experience working in regulated environments (QMS, audits, CAPA, regulatory inspections).
Regional or multi‑country experience within APAC preferred; matrix organization exposure strongly preferred.
Strong leadership and coaching capability; able to lead through influence.
Solid understanding of medical device servicing, lifecycle management, and quality requirements.
Operational and business acumen (KPI management, budgeting, resource planning).
Strong stakeholder management and communication skills.
Willingness to travel within the SENA cluster.
English proficiency required; regional language skills an advantage.
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
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Required Skills:
Preferred Skills:
Business Behavior, Developing Others, Equipment Maintenance, Field Service Contract Management, Field Service Dispatch Management, Inclusive Leadership, Leadership, Lean Supply Chain Management, Performance Measurement, Process Improvements, Project Management Office (PMO), Resource Management, Science, Technology, Engineering, and Math (STEM) Application, Service Request Management, Strategic Thinking, Supply Chain Processes, Team Management, Technical Troubleshooting, Technologically Savvy