Accounts Payable Helpdesk Specialist

Job Summary

The role supports end‑to‑end Accounts Payable operations by ensuring accurate invoice processing, strong supplier communication, and adherence to accounting and internal control standards. Acting as a central coordination point between suppliers, Procurement, Accounting, HR, and internal teams, the position requires solid SAP experience, an accounting background, and proactive problem‑solving to support centralized finance operations and continuous improvement.

Where You’ll Make a Difference

• Ensure timely and accurate invoice receipt by driving PDF and e‑invoice adoption and reducing paper invoices
• Analyze returned invoices (RTV), identify root causes, and proactively follow up with suppliers
• Monitor late invoice receipt and actively chase suppliers to avoid payment delays
• Deliver workflow (WF) training, manage system access, and resolve SAP/WF-related user issues
• Support invoice processors by resolving complex queries, reconciling invoices and credit notes, and coordinating reversals
• Coordinate urgent and exception payments, including proof of payment and remittance advice
• Liaise with Procurement on PO, quantity, and price variances, ensuring alignment in SAP
• Act as a key contact for suppliers by providing invoice status, resolving disputes, and managing critical vendors
• Support audits, controls, and transition activities through reconciliations and balance confirmations

What Makes You the Right Fit

• 1–2 years of hands-on experience in Accounts Payable, Accounting Operations, or Shared Services
• Degree or formal studies in Accounting, Finance, or a related field
• Practical experience working with SAP in an invoice-to-pay or accounting environment