Job Title: Guest Experience Ambassador

JOB DESCRIPTION

We are seeking a friendly, proactive, and service-oriented Guest Experience Ambassador to deliver exceptional hospitality experiences.

In this role, you will support front desk and guest services operations, assist guests throughout their stay, and help maintain a safe, welcoming, and well-organized resort environment.

JOB OVERVIEW/RESPONSIBILITIES

Provide warm, professional, and personalized guest service, ensuring all guests feel welcomed and valued
Assist with check-in and check-out procedures, ensuring smooth arrivals and departures
Respond to guest inquiries, handle requests, and resolve issues promptly and courteously
Support guest transportation within the village or resort area as needed
Assist with luggage handling and provide in-room check-in guidance when required
Offer recommendations on local activities, dining options, and events
Maintain cleanliness and organization of lobby and public areas
Collaborate closely with Front Desk, Concierge, and Guest Services teams
Assist during emergencies and support guest safety and security procedures
Perform additional operational support tasks, including onsen cleaning, snow clearing, and general facility assistance as required

Training and support will be provided to help you succeed in the role.

REQUIREMENTS

【Must】

Experience
- Experience in customer service, hospitality, tourism, retail, or other guest-facing roles
- Experience dealing directly with customers and responding to inquiries or requests
- Experience driving vehicles safely and responsibly in a professional or daily driving context

Job Title: Guest Experience Ambassador

JOB DESCRIPTION

We are seeking a friendly, proactive, and service-oriented Guest Experience Ambassador to deliver exceptional hospitality experiences.

In this role, you will support front desk and guest services operations, assist guests throughout their stay, and help maintain a safe, welcoming, and well-organized resort environment.

JOB OVERVIEW/RESPONSIBILITIES

Provide warm, professional, and personalized guest service, ensuring all guests feel welcomed and valued
Assist with check-in and check-out procedures, ensuring smooth arrivals and departures
Respond to guest inquiries, handle requests, and resolve issues promptly and courteously
Support guest transportation within the village or resort area as needed
Assist with luggage handling and provide in-room check-in guidance when required
Offer recommendations on local activities, dining options, and events
Maintain cleanliness and organization of lobby and public areas
Collaborate closely with Front Desk, Concierge, and Guest Services teams
Assist during emergencies and support guest safety and security procedures
Perform additional operational support tasks, including onsen cleaning, snow clearing, and general facility assistance as required

Training and support will be provided to help you succeed in the role.

REQUIREMENTS

【Must】

Experience
- Experience in customer service, hospitality, tourism, retail, or other guest-facing roles
- Experience dealing directly with customers and responding to inquiries or requests
- Experience driving vehicles safely and responsibly in a professional or daily driving context

Guest Experience Ambassador

Guest Experience Ambassador

Hokkaido Tracks

Hokkaido Tracks

Benefits

Hokkaido Tracks