Head of Customer Experience – Beerwulf
Location: Amsterdam (Hybrid)
Important! Relication is not supported for this role. We are only considering local candidates who have working rights within the EU/Netherlands.
About Beerwulf (part of The HEINEKEN Company)
At Beerwulf, we’re on a mission to deliver exceptional beer experiences to our customers across Europe & the UK. As we continue to evolve, we’re looking for a Head of Customer Experience to lead our customer operations and ensure the voice of our customer is embedded across the business.
The role of Head of Customer Experience is a high-impact leadership role at the intersection of operations, commercial performance, and customer insight.
Your Key Responsibilities
Who you are
Required Experience:
Other Experiences & skills:
Beneficial, but not required:
GDPR certification
Experience with tools such as Freshdesk, Shopify, or similar
Language: fluent in English (written & oral)
What’s in it for you? Let’s uncork!
Work Culture & Environment
Work-Life Balance:
Commuting & Travel Support
Let’s meet
Are you excited? Applying is simple: send us your updated CV that demonstrates why you’re a perfect match for this role. Want to really stand out? Include a cover letter to set yourself apart. We look forward to receiving your application.
The application deadline for this position is June 5th. We may close the vacancy earlier if we receive enough applicants, so don’t hesitate to apply! After the deadline, we will review applications and you’ll receive a response within 5 working days.