PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS

1. Living the Genesis Mission, Vision and Values:
   • Performs work in a manner that is quality focused.
   • Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
   • Results oriented and focused on achievement of objectives.
   • Acknowledges and responds to the diversity of people and the situation.
   • Encourages peers (others) to be owners of change.
   • Always makes the effort to anticipate and exceed customer needs and expectations.
   • Possesses the ability to engage others with patience and understanding.
   • Acts in a manner that creates positive first and lasting impressions.
   • Demonstrates the ability to own issues until they are resolved.
2. Patient Centered Care (patients/families, physicians, co-workers, all other internal/external customers)
   • Introduces self and role…connects with everyone.
   • Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.
   • Asks for and anticipates needs and concerns of others.
   • Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.)
   • Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately.
   • Responds to requests in an appropriate and timely manner.
   • Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed.
3. Promotes Patient and Employee Safety
   • Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.)
   • Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.)
   • Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment
   • Demonstrates Slips/Trips and Falls Awareness.
   • Actively contributes to maintaining a safe, clean and quiet environment.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ability to sit, stand, push, pull, bend, and walk for extended periods of time.
2. Ability to manipulate technical equipment including portable units, overhead tubes, monitors and other related accessories.
3. Ability to tolerate stress related to the mental and physical demands of the position.
4. Possess cognitive ability to assess situational needs and problem solve.

This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.  

Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.