The Assistant Project Lead, Commercial Impact supports the Store Operations team in driving consistent and effective execution of the Commercial Plan across all Gap Specialty and Gap Outlet stores. This role develops and delivers communications, tools, and resources that enable seamless field execution and operational readiness. The role partners closely with field teams and cross-functional and cross-channel business partners to coordinate, communicate, and execute promotional activity, as well as product and pricing tests within stores. Additionally, the role synthesizes field feedback to identify opportunities and support continuous improvement.
Support development of standardized processes and tools to support seamless execution of the Commercial Plan and product & pricing testing.
Create and implement all store communication associated with customer experience, promotions, pricing, code creation and testing directions.
Assess promotional-related marketing collateral to ensure the overall aesthetic and clarity of message meets brand standards.
Compile and provide hindsight on service programs, promotions, and pricing testing to positively influence future strategies.
Attend company-led studio and in-store walkthroughs to act as an advocate for stores and influence promotional strategy and signage placement.
Conduct independent store visits monthly to gain feedback from store teams and field Leaders to better understand customer shopping habits and identify opportunities and potential solutions.
Understand competitor activity and any in-store customer friction points to better collaborate with cross functional business partners and make recommendations for future improvements.
Collaborate with customer experience teams – including Commercial Planning, Loyalty & Payments, Customer Insights and use data to help drive field strategies.
Continuous Learning - articulates and embraces challenges; learns from and seeks information that can result in improved business results
Innovation - demonstrates ability to effectively brainstorm and then implement new ideas and solutions with the team
Customer Impact – identifies opportunities within the store environment and offers solutions to improve the overall customer experience
Commercial Impact – understands the importance of achieving commercial and business goals
Detail Orientated – demonstrates attention to detail in the creation of processes and monitors implementation to ensure proper execution.
Self-Accountability – sets specific and measurable performance objectives and strives to always meet or exceed the performance standard
Problem Solving – articulates successful response to challenging situations utilizing available knowledge while considering alternative solutions
Time Management – demonstrates ability to manage multiple tasks and projects, to prioritize and adapt appropriately
Ambiguity – adapts and continues to perform through change and ambiguity
Retail Stores experience preferred
Proficient in Excel, Word and PowerPoint