Customer Service Representative, Allentown
At Fuller Technologies we’ve been revolutionizing the cement industry for over 140 years. From the beginning, we’ve challenged conventions, pioneered innovations, and helped shape the world– building a strong legacy of innovation and excellence. But our real strength has always been our people.
When you join Fuller, you’re not just stepping into a job—you’re becoming part of a team that fosters a positive culture, values your contributions and supports your growth. Here, we’re committed to helping you learn, develop your skills, and achieve your career goals in an inclusive environment built on teamwork and trust.
About the Role
To be the customers’ primary point of contact on proposal and order execution, thereby governing all open and ongoing activities within the area of responsibility. Customer Service Representative ensures that cases within the area of responsibility is well managed in a timely manner. They ensure engagement from various stakeholders by following a project timeline. If a case is at risk of missing timeline and/or scope the Customer Service Representative must escalate to the manager(when support is required) and inform all relevant stakeholders including the customer if needed.
About the Department
The Customer Service team manages a USD 60 million business portfolio spanning the United States, Canada, the Caribbean, and select South American countries. The group supports the aftermarket spares, wear and retrofit business for the Pyro, Grinding, and Automation product lines, ensuring seamless proposal preparation and order execution.
Through close collaboration with Sales, Business excellence, Engineering and Supply Chain, the group drives customer satisfaction, operational efficiency, and revenue continuity across multiple regions and industries. The team plays a central role in maintaining strong customer relationships, managing complex order flows, and proactively resolving issues to uphold service excellence for our global clients**.**
Your Responsibilities
What you bring
What we offer
As an equal opportunity employer, Fuller Technologies embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds to apply irrespective of sex, gender identity/expression, disability, sexual orientation, or age. The more diverse our employees are, the stronger our team is.
Application and contact
Please apply by clicking “apply” on this page. Kindly note that we will be reviewing applications and conducting interviews - also on a virtual setting as required - on an ongoing basis so please apply as soon as possible.
No recruiters and unsolicited agency referrals, please.
Build a better world
Fuller Technologies helps build societies all over the world by contributing to the infrastructure needed for global economic growth. It is a big responsibility, and we are committed to driving growth while minimising environmental impact. To achieve this, your skills, your curiosity, and your drive for change are important. Together in our diverse team, we collaborate in an inclusive and supportive environment to discover further ways to economic and environmental success.
For further information on Fuller Technologies' business and services, visit https://www.fuller-technologies.com/