Experience Monitoring, Analytics & Insight

• Use digital experience monitoring, feedback, and analytics platforms to gain insight into employee journeys, friction points, and technology performance.
• Define, track, and interpret key experience measures, ensuring insights are meaningful at both global and local levels.
• Combine qualitative employee feedback with quantitative telemetry and service data to provide a holistic view of the digital employee experience.
• Proactively identify experience risks and improvement opportunities using insights, channelling these into structured improvement management processes, and prioritised in a data-driven way.
• Communicate and publish DEX metrics and insights to drive accountability for outcomes across teams.

Productivity, Wellbeing & Outcome Measurement

• Assess and articulate the impact of digital experience on employee productivity, efficiency, and time to value.
• Surface indicators of digital friction, cognitive load, and wellbeing risk linked to tools, processes, and ways of working.
• Partner with HR, People Analytics, and business teams to link DEX insights to engagement, attrition risk, and talent outcomes.

Tooling, Vendor & Governance

• Own and manage DEX Insights tooling and platforms, including experience monitoring, feedback, and analytics solutions. Manage vendor and internal partner relationships to ensure tools are scalable, cost-effective, and aligned to the DEX strategy.
• Work closely with the Enterprise Observability and Monitoring, Service Reporting, Data Services, and broader application and service teams, to align services, roadmaps, processes and activities to support the DEX Insights strategy.
• Deep dive into technical deliveries and blockers, taking a ‘hands on’ approach where required to support delivery of the Insights strategy.
• Ensure ethical, secure, and compliant use of employee data in line with regulatory, privacy, and risk and other governance requirements.

Stakeholder Engagement & Thought Leadership

• Lead global virtual and project teams to deliver the DEX Insights strategy and initiatives.
• Build strong relationships across Technology, HR, Operations, Communications, Finance, Risk, and Business Units to drive aligned, insight‑led outcomes.
• Act as the voice of the employee, championing real employee needs and experiences in day-to-day interactions and within formal project structures.
• Provide thought leadership for DEX insights, building skills, and a data-driven DEX-focused culture across relevant areas of the organisation.
• Communicate DEX insights, trends, and outcomes clearly to senior leadership, translating data into compelling narratives, actions, and accountability.

Planning, Decision Making & Scope‑Making & Scope

• Plan across a 12–24 month horizon, aligning DEX insight outcomes to Fidelity’s strategic direction.
• Resolve moderate to complex problems requiring conceptual thinking, judgement, and risk assessment.
• Make decisions that influence cross functional priorities and delivery timelines, escalating only when thresholds are exceeded.

Success Measures

• Clear, trusted view of global Digital Employee Experience health and trends.
• Demonstrable link between DEX improvements and productivity, wellbeing, and engagement outcomes.
• Improved prioritisation and ROI of digital experience investments.
• Increased confidence from senior leaders in insight led decision-making.

About you

• Proven experience leading digital workplace, employee experience, people insights, or experience management analytics initiatives.
• Strong understanding of experience measurement, digital channels, modern workplace technologies, and analytics platforms.
• Demonstrated ability to translate complex data into actionable insight.
• Data‑driven mindset with strong stakeholder management and communication skills.
• Knowledge of governance, risk, and regulatory requirements within complex organisations.