Receptionist and Behavior Technician

Duties/Responsibilities/Tasks:

• Communication & Team Support
  • Maintain clear, professional, and effective communication with staff, families, and stakeholders.
  • Actively listen, ask clarifying questions, and confirm understanding.
  • Respond to emails within 2 business days and voicemails within 1 business day.
  • Ensure clinical staff have what they need in a timely manner.
• Scheduling
  • Manage clinical schedules and ensure completion by mid-week for the following week.
  • Coordinate staffing for new clients in collaboration with HR and operations.
  • Assist with client intake by collecting and entering required documentation.
  • Support team members to shorten the time from initial inquiry to service start.
  • Help improve utilization rates on a monthly basis.
• Administrative Duties
  • Maintain accurate client records and update internal systems.
  • Ensure HIPAA compliance and report any concerns as a Mandatory Reporter.
  • Address and escalate complaints appropriately.
  • Keep the branch organized, clean, and running efficiently.
  • Drive the company vehicle when necessary for transport or supply runs.
• Office & Relationship Management
  • Serve as a key contact for families, caregivers, and external stakeholders.
  • Attend required meetings and support local outreach efforts.
  • Manage office supplies, mail sorting, and company vehicle coordination.
• Clinical Support
  • Build positive relationships with children and caregivers.
  • Participate in trainings and staff meetings as required
  • Become and work as an RBT as needed, with all training provided by CFCI

Requirements

• At least 18 years of age
• Driver's license required for occasional driving of company vehicle
• High school diploma or equivalent required 
• Ability to obtain Registered Behavior Technician (RBT) certification within 90 days of hire
• Patience, energy, and a genuine interest in working with children
• Ability to work both independently and as part of a collaborative team
• Availability full-time Monday-Friday
• Ability to lift up to 40 lbs and actively participate in play (running, crawling kneeling, standing)
• Adherence to RBT Ethics Code and company policies
• Clean background check and positive professional references

Pay Range:

$19.50 - $23.00 per hour, depending on years of experience. Increase earned once you obtain your RBT credential.

To view CFCI's Non Discrimination Policy, please click here.

CFCI accepts applications on an ongoing basis.

Interested in Joining this Rewarding Field, but Just Don't Know Where to Start?

Consider Consultants for Children's Registered Behavior Technician Course. It is designed to meet the 2026 training eligibility requirement for RBT Certification in just 40 hours!

Check it out here-> Training Course

Please note: This training is offered free of charge to those who accept a Behavior Technician position with CFCI.