We're on the lookout for individuals who are passionate about fashion, think outside the box, and have an eye for innovation.
Unleash your potential with us, and join us as we create joy and excitement in our global community to empower people to express themselves freely through fashion.
We are looking for a responsible and detail-oriented ECommerce Operations Assistant/Associate to support day-to-day ECommerce Operations activities across multiple markets. The role will support order fulfilment coordination, backend operational tasks, inventory monitoring, return processing, and cross-functional operational support to ensure smooth customer order journeys.
Key Responsibilities
Support daily ECommerce operational activities and backend processes
Monitor order fulfilment and assist in ensuring operational SLA is met
Coordinate with warehouse, logistics, customer service, and internal teams on operational matters
Assist in return, refund, and exchange processing follow-up
Support inventory monitoring and stock movement coordination
Perform data checking, report updates, and operational tracking
Escalate operational issues and support resolution follow-up
Support campaign preparation and operational execution during peak periods
Ensure operational accuracy and maintain proper documentation
Assist with ad-hoc operational projects and administrative tasks when required
Requirements
Minimum N/O Levels, Diploma, or equivalent
Preferably 1 year of working experience in Operations, Customer Service, Logistics, Retail, or ECommerce
Fresh graduates are welcome to apply
Basic knowledge of Microsoft Excel and Google Sheets
Good communication and coordination skills
Responsible, organized, and able to multitask
Comfortable working in a fast-paced environment
Team player with a positive learning attitude
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