Senior Field Operations Manager (Hardware)

Vendor / Partner activity which will include but is not limited to:

• Running daily sync calls with key partner to manage execution of agreed service deployment plans
• Managing service escalations with responsible partners
• Taking part in vendor / partner MBRs & QBRs to ensure service deployment improvement occurs at a tactical and strategic level
• Work with key partners and vendors to improve existing or implement new service delivery processes
• Running continuous Improvement workshops post deployment to ensure we operating as efficiently as possible.

What We are Looking for

Required Experience, Skills and Attributes:

• A generalist who is highly adaptable and flexible in a constantly shifting landscape, thrives off the challenge of solving problems, and whose goal is getting the job done.
• 3-5 years of experience in hardware field operations management required; ideally in the logistics and / or technology sectors (e.g. self-service kiosks, ATMs, EV chargers, etc.)
• Experience working with 3rd party partners, vendors and service providers
• Strong verbal and written communication skills at all organizational levels
• Team player with time management flexibility who can work with cross-functional, cross-cultural, geographically distributed teams, and all levels of management
• Very strong organization and leadership skills
• Proficient computer skills to include Excel, Word, and PowerPoint
• Ability to work independently and in a team, to solve problems, and execute solutions utilizing creative approaches.

Bonus if you have:

• Experience of project management methodologies, e.g. PRINCE2, PMI
• Experience of process management methodologies, e.g. Six Sigma
• Experience of Mobile Device Management (MDM) or RMM tools (SOTI, Ivanti, etc.)
• Experience with Zebra, TSC, Honeywell or Samsung handheld devices, label printers, mobile phones, etc.
• Exposure to self-service kiosks or terminal technologies and products
• Experience with office collaboration applications and project management tools such as Smartsheet, etc.
• Working within a technology organization, including working alongside and escalating to Technology teams such as DevOps, TechOps, Product Development, etc.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.