Concessions Development Manager

What we’d like from you

We welcome applications from individuals who enjoy working with complex financial data, influencing commercial outcomes and supporting negotiations in a regulated or public‑sector‑facing environment. You will be comfortable working with multiple stakeholders and motivated by adding value through insight, challenge and continuous improvement.

Candidates will preferably:

• Have strong commercial and financial analysis experience, ideally within transport, regulated or concessionary environments.
• Be experienced in building, reviewing and explaining complex financial models and assumptions.
• Have experience supporting or influencing commercial negotiations through robust financial insight.
• Demonstrate strong stakeholder management skills, with the confidence to work with operational leaders and senior management.
• Be highly organised, with the ability to manage multiple priorities and deliver to deadlines in a fast‑paced environment.

It would also be beneficial if candidates:

• Have experience interpreting external policy or guidance and assessing financial impact.
• Have worked closely with operational businesses to monitor performance and drive corrective actions.
• Have experience supporting forecasting, budgeting and medium‑term planning processes.
• Have a strong interest in continuous improvement, governance and best‑practice development.

Finally, we’re looking for candidates who align with Arriva’s values and are motivated by supporting sustainable growth, strong commercial decision‑making and positive outcomes for the communities we serve.

The closing date for applications is Friday 19th June 2026. Arriva Group reserves the right to close this vacancy early.

• Responsible for interpreting and analyzing the performance of all proposed concessionary schemes with the focus on then producing alternative reimbursement parameters to ensure that Arriva is not” worse off” for any scheme.
• Produce detailed workings & summaries to support effective concessionary negotiations undertaken by the operating companies and the Head of Concessions Development.
• Review and Critique the annual published DfT concessionary reimbursement guidance & reimbursement toolkits highlighting items that will materially impact the financial performance of the division.
• Take an active part in the concessionary scheme negotiations & undertake training to enable progression to become the lead negotiator in due course.
• Monitor the reimbursement & patronage performance of each scheme working with the local operating companies to ensure that the scheme reimbursement is in line with the agreements held.
• Review individual scheme performance to ensure that the assumptions used as part of the negotiations for the prior year as still correct to inform the interpretation & scenario analysis of the scheme during the next scheme year.
• Support the definition of the revenue targets for National Concessionary Travel Schemes with agreement from Regional Managing Directors and supporting operating companies in securing maximum value
• Deputize for the Head of Pricing & Concessions as required reference concessionary matters.
• Support the development of techniques and methodologies for calculating reimbursements, developing best practice and applying continuous improvement in the approach to provide modelling for each local authority claim.
• Build and develop forecasting models to improve accuracy of concession reporting and targeting as part of the forecast, budget & MTP process.
• Monitor the passenger recording trends across each scheme with the focus on highlighting high levels of manual, under & fraudulent recording & flagging this to the relevant local teams and ongoing review to ensure that corrective actions are driving increased volumes.
• Undertake general duties as required within area of responsibility as directed by senior management in line with the overall business strategy.