Number of Positions Available:
2
ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Everyone deserves to feel safe, seen, and supported — yet many people in Alice Springs are navigating life without a stable place to call home. The Street to Home program provides assertive outreach to people sleeping rough or experiencing deep instability, offering connection, practical support, and a pathway toward safety and hope.
This role is about meeting people where they are, without judgement, and helping them take steps toward a more stable and connected future. If you’re someone who finds purpose in human stories, in showing up with compassion, and in helping people rebuild their lives, this work will feel deeply meaningful.
As a Case Manager in the Street to Home team, you will support people facing complex challenges including homelessness, trauma, substance use, mental health concerns, and social disconnection. Your work will be relational and hands-on — engaging with participants through assertive outreach and in community settings across Alice Springs.
You will build trust, develop case plans collaboratively, and support participants to access health and community services, strengthen life skills, and work toward sustainable housing. You will work closely with the Team Leader, internal programs, and local service providers to ensure coordinated, culturally safe support.
This is a full-time, permanent role based in Alice Springs, with salary and conditions aligned to SCHADS Level 4.
Build genuine, trusting relationships through consistent, respectful, culturally safe engagement
Support participants to identify their goals and take steps toward stability, safety, and housing
Undertake intake and assessment conversations that honour each person’s story and strengths
Develop case plans that reflect participants’ priorities and support access to health, housing, and community services
Walk alongside participants as they attend appointments, build life skills, and reconnect with community and culture
Maintain accurate, respectful records that support continuity of care
Respond with flexibility and compassion as circumstances shift
Work in a culturally respectful way, particularly when supporting Aboriginal people who may have experienced trauma, displacement, or systemic disadvantage
Certificate IV in Community Services (or related qualification)
Experience supporting people in a social services environment
Case management skills grounded in empathy, structure, and cultural humility
Experience working with people who may not have English as a first language
Knowledge of local Aboriginal communities and culture
NT Driver’s Licence
Working in Alice Springs is deeply meaningful — and the organisation supports you with:
SCHADS Level 4 – Above Award conditions (up to 10%)
Remote Area Housing Benefit for eligible employees (up to $31,800 tax-free)
Relocation assistance of up to $5,000 for eligible applicants
Generous paid parental leave (12 weeks primary, 2 weeks secondary)
Purchased Leave Scheme (up to 8 weeks)
Five days paid leave each year to experience other programs or activities
Flexible working arrangements
Access to the Employee Assistance Program and wellbeing supports
Ongoing training and development to help you grow in your role
A purpose-driven career where your work genuinely changes lives in the NT
If you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you. We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.**
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration