Drop In Centre Manager

Key Responsibilities

Leadership & Vision

• Foster a positive, collaborative, and solutions-focused team culture.
• Inspire and empower staff and volunteers to serve others with care, empathy, and professionalism.
• Provide inclusive and values-driven leadership to all Hospitality programs.
• Model integrity, accountability, and compassion in all interactions.
• Develop a vision for growth and community engagement that strengthens relationships and impact.

Operations & Program Oversight

• Oversee day-to-day operations of drop-in and hospitality services, including meal services; clothing; coffee and snack window; activities; and the safety and cleanliness of both the interior and exterior of the building.
• Ensure programs are delivered safely, efficiently, and in alignment with organizational values and standards.
• Collaborate across departments to provide seamless, person-centered care.
• Implement systems for quality assurance, risk management, and continuous improvement.
• Evaluate programs, identify community needs, and develop innovative responses that promote inclusion and dignity.
• Develop and maintain relevant and dynamic Policy and Procedures for the Hospitality department.
• Manage budgets and expenditures for Hospitality programs.
• Maintain accurate records, statistics, and documentation.

Community Engagement & Partnerships

• Build and maintain strong relationships with local service providers, community organizations, businesses, and supporters.
• Represent the organization with professionalism, compassion, and respect for all.
• Promote collaboration and resource sharing to enhance community impact.
• Encourage volunteer and community participation through engagement.

Staff & Volunteer Supervision

• Recruit, train, and supervise staff and volunteers within Hospitality programs.
• Schedule and oversee staff assignments, ensuring adequate coverage and quality of service.
• Conduct regular supervision, coaching, and performance evaluations.
• Promote professional development and a supportive team environment.
• Recognize and celebrate the contributions of staff and volunteers.

Performs other related duties as required.

Skills & Abilities

• Proven leadership skills and ability to inspire and guide diverse teams.
• Excellent interpersonal, communication, and conflict-resolution abilities.
• Experience working with individuals facing poverty, homelessness, mental health, and substance use challenges.
• Knowledge of trauma-informed and person-centered approaches.
• Strong organizational and administrative skills.
• Ability to maintain composure, empathy, and professionalism in challenging situations.
• Sound judgment, discretion, and decision-making ability.
• Capacity to manage multiple priorities and adapt to changing needs.
• Ability and experience working under pressure.
• Excellent critical thinking and problem solving skills.
• Excellent verbal and written communication skills.
• Ability to think systematically.
• Ability to stand/walk entire shift; ability to lift 20lbs regularly and up to 50lbs occasionally.

Qualifications

• 3-5 years experience in social service or non-profit field; preferably with manager/supervisor experience.
• Post Secondary education in social or human services, counseling, leadership, or a related field (or combination of experience and education will be considered)
• Required – Acceptable Criminal Record Check with Vulnerable Sector Clearance;
• Required – Computer Skills: working knowledge of Microsoft office suite;
• Required – Medical Clearance letter
• Required-Willing to obtain – Standard First Aid and CPR-C; Naloxone
• Asset – Food Safe, ASSIST, NVCI (or equivalent)

Terms of Employment

• Must be willing to sign the MSSC staff code of conduct.
• This position reports to: Operations Manager
• Direct Reports : Hospitality Team Members
• Term: Full-Time position (37.5 hours/week)
• Hours : Monday – Friday 8am to 4pm; flexible schedule and hours will be determined depending on the needs of the MSSC
• Must read and agree to follow MSSC policies which are a living, changing document.
• The MSSC follows BC Employment Standards.
• Must provide completed Medical Assessment form your Medical Practitioner.

As our programs and team continue to grow, this job description may evolve to reflect changing organizational priorities and shared responsibilities.