A detail-oriented and customer-focused Intake Scheduler is sought to support intake coordination and scheduling operations within an ABA environment. The successful candidate will be responsible for communicating with families and clients, coordinating schedules, managing intake processes, and ensuring accurate documentation and workflow management. The ideal candidate possesses excellent communication skills, strong attention to detail, and the ability to remain calm and professional in a fast-paced environment.
Key Responsibilities
Coordinate intake scheduling and appointment management for clients and families
Communicate professionally with families, clinical staff, and internal teams
Manage intake workflows, scheduling updates, and documentation processes
Maintain accurate client records and scheduling information
Coordinate follow-ups and ensure timely communication regarding appointments and intake requirements
Support operational and administrative intake processes
Track scheduling updates, cancellations, and intake-related concerns
Assist with reporting, documentation, and workflow coordination
Maintain professionalism, confidentiality, and accuracy in all communications and records
Support additional administrative and scheduling tasks as required
Requirements
Bachelor’s degree (BA/BS) highly preferred
Previous experience in scheduling, intake coordination, healthcare administration, customer service, or administrative support preferred
Excellent communication skills required
Calm, professional, and customer-focused approach required
Strong attention to detail and organizational abilities required
Experience using Microsoft Teams preferred
Experience using Qglobal preferred
Experience using IntakeQ preferred
Ability to work independently in a remote environment
Strong multitasking and problem-solving abilities
Reliable internet connection and a suitable home office setup
Experience working with US-based healthcare or ABA environments is an advantage
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