Disability Services Case Manager/Support Specialist

ESSENTIAL FUNCTIONS

• Conduct intakes and assess student needs to determine accommodations for students with disabilities by reviewing documentation and interviewing students to evaluate their individual needs. Authorize appropriate academic accommodations and continually assess the student's stage of development (academic, career, and personal). Support student success by helping them establish realistic and achievable academic and career goals.
• Provide guidance on available campus and community resources, assistive technology, self-advocacy strategies, recommended course loads, and curriculum planning to ensure timely progress toward graduation. Collaborate with faculty, staff, and external professionals as needed, in accordance with confidentiality and proper consent protocols.
• Develop and implement comprehensive case management plans tailored to individual student needs. Regularly review and assess students’ academic and career goals to ensure alignment with their abilities, interests, and available resources, and design individualized service strategies to support their success. Foster and maintain strong, supportive relationships with students, while upholding and enforcing institutional policies, procedures, and compliance standards to promote student accountability and institutional integrity.
• Serve as point of contact for students seeking disability accommodations, reviewing documentation and helping determine appropriate supports in compliance with ADA, Section 504, and institutional policy.
• Use coaching framework to assess student and customer needs, offer clear communication of resources and processes, and engage in dialogue to ensure understanding of the next steps or referrals to other departments.
• Coordinate Disability Services accommodations, including test-taking, notetaking, assistive technology, accessible classroom furniture, and alternative textbook formats.
• Communicate with instructors to inform them of student accommodations, gather test details, and ensure proper implementation of supports.
• Train students on assistive technologies and adaptive equipment, and provide follow-up support, including scheduling appointments and ongoing guidance.
• Troubleshoot and resolve student and faculty issues related to accommodations, assistive technology, and testing processes.
• Maintain professional student records in accordance with ethical and legal standards, accommodations standards, required reporting, and College policy. Utilize a web-based software platform to manage appointment scheduling, implement accommodation plans, document student case notes, generate reports, and coordinate test room bookings.
• Promote access for students with disabilities to the college community. Work to eliminate barriers to access including stereotyping and discrimination toward students with disabilities as well as enhancing sensitivity and awareness.

MINIMUM QUALIFICATIONS AND WORK EXPERIENCE

• Minimum of Bachelor’s degree in Social Work, Special Education, Vocational Rehabilitation, Human Services or a related field.
• Minimum three years of experience working with individuals with disabilities or supporting access, accommodations, or case management. Experience in postsecondary education or student services preferred.
• Ability to learn and use student information systems, scheduling software, assistive technology platforms, and learning management systems (e.g., Canvas)
• Must hold a valid driver’s license and be insurable under the Districts standard insurance policy terms.

**An equivalent combination of education and work experience may be considered

Our college values and competencies shape how we work and support students every day. All employees are expected to demonstrate our core competencies. Learn more here.

PHYSICAL DEMANDS

• Extended Sitting: Ability to sit for extended periods while working on a computer or attending meetings
• Mobility: Ability to move around the campus to attend meetings and events
• Manual Dexterity: Proficiency in using hands and fingers to handle or operate office equipment, tools, or controls.
• Visual and Auditory: Ability to read documents and communicate effectively with students and staff.
• Light Lifting: Capability to lift and carry materials weighing up to 25 pounds.

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

We strive to accommodate any individual who requires adjustments to ensure a fair and equal employment process. If you require specific accommodations during the application and/or screening process due to a disability or other reasons, please contact Talent and Culture at talentandculture@nwtc.edu or 920-498-6286.

Northeast Wisconsin Technical College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Talent and Culture.

NWTC does not discriminate on the basis of political affiliation, age, race, creed, marital status, color, religion, national origin, disability, veteran status, sex, sexual orientation, gender, genetic testing or other applicable legislated categories. Inquiries regarding the College’s nondiscrimination policies may be directed to the Associate Vice President of Student Affairs at 920-498-6823 ornondiscrimination@nwtc.edu​.