Location: Guadalajara, Mexico (Hybrid)
Supporting a U.S.-based client (Senior Living / Healthcare Industry)
The CHIP does not wait for a phone call, a ticket, or a complaint. You are the Customer Happiness & Impact Partner because you stay three steps ahead of the building’s needs. While our Gurus handle the "Big Picture" and Market Managers handle the "Right Now," you own the "What’s Next." Your success is measured by how often you solve a problem before the customer even knows it exists.
Requirements
In most companies, "Customer Service" is a defensive position. As a CHIP, you are on the offense. You have the autonomy to build relationships, the authority to coordinate internal teams, and the mandate to drive growth.
Benefits
Christmas Bonus: 30 days, to be paid in December.
Major Medical Expense Insurance: Coverage up to $20,000,000.00 MXN.
Minor Medical Insurance: VRIM membership with special discounts on doctor’s appointments and accident reimbursements.
Dental Insurance: Always smile with confidence!
Life Insurance: (Death and MXN Disability)
Vacation Days: 12 vacation days in accordance with Federal Labor Law, with prior approval from your manager. + Floating Holidays: 3 floating holidays in addition to the 7 official holidays in Mexico.
Cell Phone Reimbursement & Transportation Subsidy.
Hybrid Scheme: Enjoy the best of both worlds, remote and in-office work.
Multicultural Exposure: Work with operations within Mexico and United States.
MezTal Internal Events: Strike a healthy balance between your professional and personal goals.
Exclusive Discounts: Benefits with different companies for being part of MezTal.
Academic Agreements: Access to national universities and language schools.