Lobby/Front Desk/Customer Service

What You'll Do

• Front Desk — Customer service, access control, CCTV monitoring, package distribution, visitor announcements

What This Role Is

This is a professional, high-accountability environment — not a sit-and-scroll post. Your performance is visible, your work matters, and those who show up consistently have a real, fast path to advancement.

What We're Looking For

We hire for our core values — and we mean it:

• Service — You understand that exceptional service builds trust and reputation
• Integrity — You are accountable, honest, and self-aware
• Innovation — You look for better ways to get the job done
• Drive — You bring 100% effort and push through obstacles
• Commitment — You dedicate yourself to the mission

If you want a team that invests in you, show us you're ready to invest in it.

Key Responsibilities:

• Monitor emails, access control, and alarm systems in real-time.
• Monitor the facility's CCTV to check for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized people.
• Dispatch field security officers and emergency responders during incidents.
• Manage incoming phone calls and alerts via internal communications system, national weather, and act quickly and decisively.
• Document incidents accurately in security electronic reporting platforms.
• Follow standard operating procedures and escalation protocols.
• Provide support during emergencies (fire, medical, intrusions, natural disasters).
• Utilize internal communications systems, including radio, intercom, telephone, PA systems, and computer-based software with a high level of professionalism.
• Operate facility badging software, including enabling and disabling badges.
• Provide security support for various client projects and events.
• Administer all client policies for controlling access to client property

Qualifications:

• At least 21 years of age or older
• High school diploma or equivalent
• Non-Commissioned security license through the state of Ohio
• Previous dispatch experience required
• Strong customer service skills
• Familiarity with report writing
• Monitoring and surveillance experience
• Must be able to multitask and prioritize assigned tasks
• Previous security experience is required
• Attentive to detail
• Must be able to multitask in a fast-paced environment
• Previous experience utilizing security equipment and protocols required
• Must be able to pass pre-employment screening (background and drug)

Benefits:

• 401 (k)
• Insurance: medical, vision and dental
• Short term disability
• Critical care/Hospital Indemnity
• Complimentary life insurance
• Pet insurance
• Legal assistance/guidance
• Identity theft protection
• Paid on the job training
• Paid time off
• Bi-Weekly Pay
• Competitive compensation
• Career advancement opportunities
• Continuous learning opportunities through LMS
• Employee referral bonus program
• Employee assistance program (EAP)
• Employee recognition events
• Employee performance incentives/rewards
• Professional growth and development opportunities

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