Manager, Support Worker Services

KEY SELECTION CRITERIA

Qualifications & Training

• Tertiary qualification (bachelor's degree or higher) in human services and/or another relevant field.

Skills, Knowledge & Experience

• Demonstrated experience working in community services, particularly in the disability services sector i.e. working alongside people with a disability and their support networks.
• Demonstrated leadership skills and experience in the management of a human service program including staff management, administration and financial management.
• Knowledge of the NDIS Practice Standards and National Disability Insurance Scheme Act (2013) and/or other relevant legislation within the human/community services sector.
• Knowledge of Social Role Valorisation principles and a demonstrated ability to utilise these in practice.
• Demonstrated experience in the provision of client-centred and solution-focused approaches to service delivery and development.
• Understanding of, and commitment to, the principles of social justice, as well as a demonstrated capacity to work in ways that focus on people’s strengths.
• Strong communication, interpersonal and organisational skills and a collaborative approach to management.

History Checks & Clearances

This position is required to hold a current/satisfactory/positive result for the following:

• Blue Card (Working with Children Check)
• LCS2 (Personal and Criminal History Check)
• NDIS Worker Screening
• Open driver’s license (Queensland).

Note, it is an offence for a disqualified person to sign off on a Blue Card application form.

Desirable

• Experience working within the NDIS including knowledge of pricing arrangements and limits.
• Experience working with diverse groups while facilitating effective group discussion and consultation processes.

ABOUT US

Kyabra Community Association Inc. is a community-based organisation committed to building hope in individual, family and community lives using a strengths-based approach. Established in 1976 as a Sunnybank Family Support, Kyabra has continued to provide support and training to thousands of individuals, families and community groups in Southeast Queensland. To learn more, visit our website.

Kyabra is an inclusive workplace and equal opportunity employer where human rights are respected. At Kyabra, you will be given the opportunity to join a progressive organisation and be part of a cohesive, dynamic team that pursues best practice within a socially just, strengths-based framework which supports individual and family life/wellbeing. People of diverse cultural backgrounds, abilities, genders and sexual orientations are welcomed and supported.

Why work for Kyabra?

At Kyabra, employees can access:

• Salary packaging benefits (up to $15,900 per annum) that increase your take-home pay,
• Four (4) weeks of annual leave with the ability to purchase more,
• Three (3) days of gifted leave between Christmas and the New Year period,
• An Employee Assistance Program (EAP) with flexible support options,
• Flexible working hours and work-from-home arrangements, and
• A range of practice and professional development opportunities.

Access to the above may be dependent upon employment type and/or the successful completion of a probationary period.

HOW TO APPLY

If this sounds like a role for you, click ‘Apply’ to submit your application.

All applications MUST include:

• A cover letter outlining why you are interested in this role,
• A current resume/CV, and
• Reponses to all selection criteria questions (as listed in BambooHR).

Applicants that do not follow the above instructions will not be considered. Only shortlisted candidates will be contacted.

A full position description can be accessed here: https://kyabra.org/wp-content/uploads/2026/05/PD_Manager-Support-Worker-Services.pdf

Should you have any questions or require assistance, contact our Human Resources Coordinator on (07) 3373 9499 or HR@kyabra.org.

Applications close COB (4:30 pm) Monday 25 May 2026.