Job Title: Front Desk Duty Manager

JOB DESCRIPTION

This position plays a central role within the Front Office, providing high-quality guest service and ensuring smooth daily operations.

The role involves overseeing front desk functions, leading the team, and coordinating with other departments to enhance guest satisfaction and overall service quality.

JOB OVERVIEW/RESPONSIBILITIES

Guest Service & Front Office Operations

Manage all front desk operations including check-in, check-out, and VIP guest services
Handle guest inquiries, requests, and complaints in a professional and efficient manner
Coordinate room assignments, upgrades, and special requests
Maintain a clean, welcoming, and pleasant lobby and front office environment

Team Leadership & Training

Lead and support front office team members to ensure effective performance
Provide ongoing coaching and training to maintain service standards
Manage work schedules and ensure smooth shift handovers

Reservations & Revenue Support

Monitor room availability, rates, and reservations to support occupancy levels
Work closely with reservations and other departments

Cross-Department Collaboration & Process Improvement

Coordinate effectively with Housekeeping, F&B, and other departments
Identify and support improvements to operational processes

Safety, Security & Financial Support

Ensure compliance with hotel safety and security procedures
Assist with financial tasks including cash handling and reporting

Training and support will be provided to help you succeed in the role.

Job Title: Front Desk Duty Manager

JOB DESCRIPTION

This position plays a central role within the Front Office, providing high-quality guest service and ensuring smooth daily operations.

The role involves overseeing front desk functions, leading the team, and coordinating with other departments to enhance guest satisfaction and overall service quality.

JOB OVERVIEW/RESPONSIBILITIES

Guest Service & Front Office Operations

Manage all front desk operations including check-in, check-out, and VIP guest services
Handle guest inquiries, requests, and complaints in a professional and efficient manner
Coordinate room assignments, upgrades, and special requests
Maintain a clean, welcoming, and pleasant lobby and front office environment

Team Leadership & Training

Lead and support front office team members to ensure effective performance
Provide ongoing coaching and training to maintain service standards
Manage work schedules and ensure smooth shift handovers

Reservations & Revenue Support

Monitor room availability, rates, and reservations to support occupancy levels
Work closely with reservations and other departments

Cross-Department Collaboration & Process Improvement

Coordinate effectively with Housekeeping, F&B, and other departments
Identify and support improvements to operational processes

Safety, Security & Financial Support

Ensure compliance with hotel safety and security procedures
Assist with financial tasks including cash handling and reporting

Training and support will be provided to help you succeed in the role.

Front Desk Duty Manager

Front Desk Duty Manager

Hokkaido Tracks

Hokkaido Tracks

Benefits

Hokkaido Tracks