The Senior Technical Support Manager is responsible for leading the regional technical support function across Asia Pacific, ensuring timely, high-quality support to Service Account Managers (SAMs), Project Managers (SPMs), Field Service Engineers (FSEs), Parts, and Customers. This role drives technical excellence, promotes standardization, and enables continuous improvement across the region while serving as a critical link between field operations, engineering, and product line teams. The leader will build regional capability, manage escalations, and enhance customer satisfaction in alignment with GE Vernova Ways – Innovation, Lean, Customer, One Team, and Accountability.
Key Responsibilities
Technical Support & Escalation Management
Regional Alignment & Knowledge Management
Customer & Field Engagement
Talent Development & Leadership
Continuous Improvement & Innovation
GE Vernova Ways in Action
Key Metrics / Success Measures
Qualifications & Experience
Key Competencies
Relocation Assistance Provided: Yes
#LI-Remote - This is a remote position