Skill required: Employee Services - Employee Data Process Design
Designation: HR Service Delivery Associate
**Qualifications:**Any Graduation
**Years of Experience:**1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Data entry in HR1S and managing service request via Oracle Helpdesk.
• Update HR1S systems, which include, but not limited to internal and client-based applications with HR transactions
• Double-check all work before submission to ensure accuracy
• Extract, Analyse and Deliver the output report to ensure data has been processed accurately
• Must have clear understanding of the existing matrices in the process, how they are measured. e.g. SLA, KPI
• Complete tasks within the assigned time frame (SLA) to ensure timely delivery
• Communicate with the requestor via Helpdesk to receive accurate information to proceed with the service request
• Reviews all input to ensure data is compliant with standard operation procedure practices
• Escalate issues and seek advice when faced with complex issues/problems
• Stick to established processes and guidelines like Localisation documents to ensure consistent, accurate results, leverage tools, checklists, or templates provided to ensure work is done correctly • Propose process improvements to enhance efficiency, accuracy, and controls contributing We Innovate Initiatives • Effective communication and teamwork abilities • Attention to detail and the ability to manage BAU • Act on feedback provided by supervisors or SMEs to improve your accuracy and efficiency moving forward • Complete Accenture and Client’s mandatory training but not limited to TQ, DQ, Ethics and Compliance, CTD and ensuring full adherence to developmental trainings • Ensuring accurate complete and timely reporting of data in Accenture and client tools as per requirements (ADRT, GPH, SQF, DMS, T&E, etc.)
• Collaborate with client Local People Partner (HRBP) for process clarification, updates or assistance • Proactively identify and mitigate process risks using prior HR experience. Escalate unmitigated risks to supervisors • Practice Root Cause Analysis on issues and recommend corrective and preventive actions to mitigate future occurrences. • Participate in Knowledge Transfer sessions to gain a solid understanding of processes and client-specific initiatives, Business Transformation and developing expertise in key areas like Subject Matter Expert (SME)
Any Graduation
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com
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