Winterhalter is seeking experienced service technicians to join our team striving to deliver ‘Best in Class’ service to our valued customers.
In particular, we are interested in identifying new technicians based in London and surrounding areas.
The role is generally independent but is supported by a Regional Operations Manager and an allocation team to schedule daily calls. Operating with the use of Company van (with reasonable private use) including fuel card, laptop, and mobile phone. In addition to your standard 40-hour working week, you will also be required to work 12 Saturdays and 12 Sundays each calendar year. These weekend shifts are scheduled in advance and set out within a published rota.
Our service division is a customer-facing function in a very demanding industry; dealing with some of the leading restaurants in the UK as well as a variety of casual dining chains, hotels, educational establishments, hospitals, government buildings, and offices. Winterhalter’s growth agenda is reliant on the continuous improvement of our service offering to strengthen customer engagement and win new business. This role demands high standards of customer engagement to deliver commercially focused service to support the success of Winterhalter & Classeq brands and our valued customers in line with agreed service levels and targets.
Main accountabilities
Responsible for installation, service, and repair of commercial warewashing equipment such as under-counter, pass-through, and rack conveyor dishwashers. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, increases profitability, and provides exemplary standards of service and customer support during field visits.
Day to day activities:
Skill & experience required:
The ideal person to suit this role:
Hours of work & benefits
Winterhalter is an Equal Opportunities employer