Ability to understand the system flows and customer process for simple to complex parcel and Warehouse sortation systems.
Team up with Service contract managers and Service development managers to understand operational hours and installed base.
Coordinate with various stakeholders for gathering information high level controls and IT hardware of the system
Prepare the overview of the Assets of the system based on the installed base reports.
Prepare and generate the quick references for Mechanical, Electrical and Control Equipment.
Prepare and generate the quick reference for Third party Items sold and installed on the site.
Prepare and generate the quick refences for IT hardware and Software.
Needs to create customer‑specific Life‑Cycle Plans (LCPs) that translate installed base and lifecycle risk signals into clear, decision‑ready multi‑year roadmaps
Align with expert to calculate budgets for possible RMR projects in the future
Map these budgets yearly to help customers make their CAPEX planning
Keep track of opportunities that are converted in RMRs
Ability to adapt to working with global stakeholders and different time zones
Personal characteristics:
Should have Customer focus
Good listener and communicator, creative and driven to win
Good understanding of technical & commercial topics
Time Management
Ability to Co-ordinate with several stakeholders globally
Logical and analytical approach
Dedicated & reliable team player
Commercial perspective for generating the RMR Business
Education and Experience:
Is proficient with Microsoft Office.
Bachelor’s degree in engineering (Mechanical/Instrumentation/Mechatronics)
Experience in life cycle planning in an engineering-based/material handling company for 4+ years
Excellent in English language, both verbally and in writing
Proven track record with customer interaction by means of presentation, workshops etc. strongly preferred
