RemoteVA operate a growing nationwide network of schools focused on high-quality early childhood education to families across the United States. We are seeking a highly motivated and customer-focused remote Enrollment Specialist to join our remote team.
You'll answer inquiries by phone, email, and web, follow up with leads, schedule campus tours, and guide families from first contact through enrollment. You'll work closely with on-site school leaders and track everything in our CRM.
This is a fully remote role on US business hours. The role requires excellent spoken and written English skills, as most of your day will involve speaking with American families via phone, email, and web inquiries.
Key Responsibilities
Respond promptly and professionally to inquiries from prospective families via phone, email, chat, and website forms
Conduct outbound follow-up calls and emails to nurture leads and encourage enrollment
Schedule and coordinate campus tours with school administrators and on-site leadership teams
Guide families through the enrollment process, answering questions and providing accurate information about programs, tuition, and school policies
Maintain detailed and organized records of all interactions in the CRM system
Manage a high volume of leads while ensuring excellent customer service and timely follow-up
Build strong relationships with prospective families using a warm, engaging, and persuasive communication style
Collaborate closely with school leaders and admissions teams to support enrollment goals
Track enrollment progress and provide updates regarding lead status and conversion activities
Meet performance metrics related to response times, lead conversion, and enrollment targets
Qualifications
At least 1 year of experience in customer service, admissions, call center support, or related fields
Previous experience in sales, lead generation, customer acquisition, or enrollment support preferred
Exceptional verbal and written English communication skills
Confident and professional phone presence with the ability to build rapport quickly
Strong organizational and multitasking abilities
Ability to work independently in a fast-paced remote environment
Detail-oriented with excellent follow-up and time management skills
Experience using CRM platforms; Salesforce CRM experience is highly preferred
Proficient with Google Workspace, email communication, and basic office tools
Work Schedule
Fully Remote
Must be available to work during US business hours
Ideal Candidate
The ideal candidate is personable, proactive, organized, and passionate about helping families find the right educational environment for their children. You should enjoy speaking with people, handling multiple tasks efficiently, and working in a goal-oriented environment.
We look forward to welcoming a dedicated Enrollment Specialist to our growing team!
