Housing and Support Worker

Crisis Intervention & Safety

• Identify, assess, and respond to crisis situations, including mental health crises, overdoses, or conflict
• De-escalate challenging situations while maintaining safety for clients, staff, and visitors
• Administer emergency interventions as trained (e.g., CPR, Naloxone, CPI Training)
• Proactively observe and respond to early signs of distress or agitation

Case Coordination & Advocacy

• Collaborate with internal team members, case managers, and external service providers
• Support referrals to community resources including healthcare, income supports, legal aid, and social services
• Advocate for clients within systems to support housing retention and access to services
• Maintain accurate, timely, and confidential documentation in client records

Program & Team Support

• Work collaboratively within a multidisciplinary, women-centred team
• Participate in shift handovers, team meetings, and program planning
• Contribute to a supportive, inclusive, and respectful living environment
• Support program activities, community building, and group initiatives

Administrative & Operational Duties

• Complete required documentation, incident reports, and data entry
• Assist with intakes, orientation of new residents, and program administration
• Support housekeeping, meal preparation, and maintenance reporting as needed
• Other duties as assigned

Organizational

• Conduct job responsibilities with a commitment to harm reduction, trauma- informed, women-centred and anti-oppressive practices.
• Abide by the Occupational Health and Safety Act, and work in a manner that is safe, reporting incidents immediately to direct supervisor.
• Adhere to the policies and procedures of The Jean Tweed Treatment Centre.
• Perform other duties as assigned in order to meet the overall goals and objectives of The Jean Tweed Treatment Centre.
• Maintain a client service orientation including learning about and addressing client needs and concerns.
• Work collaboratively including respect others, sharing information, consulting and celebrating shared successes.
• Demonstrate accountability by holding self-responsible and following through on commitments.
• Support inclusion and equity by respecting others, embracing diversity and addressing oppression.
• Commit to continuous learning through professional development, giving and receiving constructive feedback and applying new skills.

Requirements

• Diploma or Degree in Social Work, Social Services or equivalent qualification.

• Experience working with women facing housing instability, mental health challenges, trauma and substance use.

• A combination of 3 years of work experience in the field of Mental Health, Substance Use, and/or Supportive Housing.

• Expertise in providing supportive counselling and case management to individuals who are experiencing or have experienced a complex history of mental health concerns, and substance use.

• Working knowledge of community resources such as health care.

• Ability to work collaboratively in complex community settings.

• Ability to use a range of technological tools, e.g. online reporting systems, videoconferencing etc.

• Ability to work independently with minimal day-to-day supervision.

• Crisis intervention skills, with well-developed problem-solving abilities and interpersonal skills.

• Excellent oral and writing skills.

• First Aid/CPR certification.

• Vulnerable Police Sector check

Ready to apply?

We thank all applicants, however, only those being considered for an interview will be contacted. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any material or processes used to ensure your equal participation.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided in all parts of the hiring process. We welcome all qualified candidates to apply, but Canadians and Permanent Residents will be given priority.

Benefits

Life Insurance

AD&D (Accidental Death & Dismemberment)

Long-Term Disability (LTD)

Extended Health Care

Dental Coverage

Employee Assistance Program (EAP)