We are ServiceRocket🚀, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.
Twenty years on and counting, we’ve got your back.
A 20+ year tech services expert of many solutions and partnerships with industry giants.
Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.
Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.
We're recognized for our innovation, impact, and outstanding customer support, even earning the Atlassian Partner of the Year 2024–2025 for Co-Selling Excellence award.
Visit our website to learn more and become a part of our Rocketeer Nation.
Financial services and insurance (FSI) organizations run on process and the quality of those processes directly affects customers, regulators, and the bottom line. When service management platforms work well in these environments, the impact is felt everywhere: faster claims resolution, cleaner audit trails, better change governance, and service desk teams that can actually keep up.
FSI organisations in Australia operate under some of the most demanding regulatory and operational conditions of any sector. They need a trusted advisor who understands that context — APRA CPS 230 and CPS 234, ASIC obligations, the Australian Privacy Act, and the Notifiable Data Breaches scheme — and can design Atlassian solutions that hold up under audit, integrate cleanly with core systems like policy management and CRM, and scale with organisations managing thousands of internal and external service interactions every day.
If you can walk into a room with a CIO, a compliance lead, and a claims operations manager, earn the trust of all three, and design a solution that works for each of them — this is the role for you.
As a Solution Architect, you are the strategic anchor for your customers. You build the roadmaps, shape the architecture, and maintain the trusted advisor relationship that keeps ServiceRocket embedded in how a customer thinks about their future. You are the person who defines what gets delivered and why.
In this specialization, you bring deep expertise in Jira Service Management and enterprise service management practices, combined with a clear understanding of how financial services and insurance organizations are structured, regulated, and run. You know that in these environments, every workflow has a compliance implication and you design accordingly.
What You'll Do 💪
Strategic Customer Partnership
Architecture & Governance
Domain Specialization & Thought Leadership
What You'll Bring 🧑💻
Experience
Deep Expertise in One or More of:
Certifications
Skills
Rob is our founder and CEO. He leads our company with kindness, empathy, and critical thinking. With him and the rest of our ServiceRocket team, you will be delivering value through high-impact projects to world-class partners while growing your skills to the next level!