Medical AR Coordinator – Healthcare Billing
Location: Lehi, UT
Employment Type: Full-Time
Compensation: Competitive pay
Support the revenue cycle by managing insurance follow-up, resolving outstanding claims, and ensuring timely account closure. This role is ideal for experienced medical AR professionals who thrive in fast-paced environments and take ownership of their work.
About the Role
Coordinate and manage assigned medical accounts receivable
Partner with third-party payers to resolve outstanding balances
Drive timely, accurate claim adjudication and account resolution
Key Responsibilities
Review claim and account status through payer portals and direct outreach
Follow up with payers via phone, email, and online tools to resolve balances
Document payment status, actions taken, and next steps in the EMR system
Resolve accounts through appeals, corrections, adjustments, and billing updates
Coordinate medical record requests and additional documentation when needed
Apply sound judgment and problem-solving skills to resolve complex claim issues
Proactively identify patterns or delays and escalate for leadership support
Stay current on payer rules, filing limits, regulations, and compliance standards
Protect patient confidentiality and follow all internal policies and controls
Requirements
2+ years of medical accounts receivable or insurance collections experience
High School Diploma or GED (Associate or Bachelor’s degree preferred)
Working knowledge of commercial and government insurance plans
Familiarity with CPT, ICD-10, and insurance processing guidelines
Proficiency with Microsoft Excel, Word, Outlook, and Teams
Experience with payer portals such as Availity or Waystar (eCW preferred)
Strong attention to detail with accurate data entry skills
Excellent verbal and written communication skills
Ability to work independently and manage multiple priorities
Preferred Qualifications
CRCS (Certified Revenue Cycle Specialist) certification
Behavioral health billing experience
Knowledge of CCI edits, bundling, medical necessity, and COB issues
Strong analytical and reporting capabilities
Pay & Benefits
Competitive compensation with advancement opportunities
90% employer-paid medical, dental, and vision insurance
401(k) retirement plan
10 PTO days (15 after first year) + 10 paid holidays
About Serenity Healthcare
Serenity Healthcare uses advanced, evidence-based medical technology to help patients find lasting relief when traditional treatments haven’t worked. Our revenue cycle team plays a vital role in supporting patient access, financial accuracy, and long-term growth.
Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a criminal background check and drug screening.