Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
Team Description
As a Customer Success Analyst, you will have the opportunity to work and give support to the biggest and most important Airlines around the world with the best payments solutions in the travel industry and make them feel that travel payments are easy, seamless, efficient, and beneficial.
Role and Responsibilities
Act as a liaison between the Help Desk and the Airline Payments team, ensuring smooth communication, issue resolution, and alignment on processes.
Work closely with cross-functional teams to troubleshoot issues reported by the customers
Conduct comprehensive assessments of customer payment processes to identify bottlenecks and vulnerabilities
Work closely with internal teams to customize payment solutions according to customer specifications
Work with customers to ensure compliance with industry regulations and data security standards
Assist in the creation of internal documentation and training materials
Manage customer relationships and serves as the primary point of contact for payment-related inquiries
Deliver training sessions and workshops to educate customers on best practices in payment technology
Develop, implement, and maintain internal reporting systems to monitor and analyse KPIs and other operational metrics.
Ensure accuracy, consistency, and timely delivery of reports to support data-driven decision-making across the organization.
Advanced English level both verbal and written.
Understanding of the Travel Industry and Strong Sabre Host/GDS/CRS/PSS skills.
Understanding of payment processing and tools.
Experience with the Airline industry.
Knowledge and experience in process improvement.
Experience in reporting and data analysis.
Customer focus mindset.
Exceptional communication ability
Strategic and Analytical thinking with willingness to challenge the status quo in order to improve processes
Strong interpersonal skills, comfortable engaging with senior team members and customers.
Capable of managing and prioritizing several competing tasks
Nice to Have Skills:
Knowledge of Operations area in Payments: KYB process, implementation and customer success
Knowledge on Payments and Travel Payments is a plus.
Work in modern Zonamerica campus alongside all the amenities it has to offer!
Annual Performance bonus plans
Development opportunities in country or globally
We offer a competitive private health insurance for employees and eligible children
Extra Paid Time Off (5 extra days each year)
3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers)
Daily meal allowance
End of Year Break
Life Insurance
Corporate Social Responsibility opportunities
Recognition and acknowledgement programs
Fun employee engagement and development events
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.
This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.
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