Industry/Sector

Not Applicable

Specialism

Infrastructure Architecture

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Respond effectively to the diverse perspectives, needs, and feelings of others.
Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
Use critical thinking to break down complex concepts.
Understand the broader objectives of your project or role and how your work fits into the overall strategy.
Develop a deeper understanding of the business context and how it is changing.
Use reflection to develop self awareness, enhance strengths and address development areas.
Interpret data to inform insights and recommendations.

Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Technical Skills (Preferred / Required Experience)

ServiceNow, BMC Helix, or Jira Service Management (implementations, transformations)

IT Service Management frameworks:

ITIL 4, COBIT.
IT Asset Management / IT Cloud Financial Management.

Cloud platforms:

AWS, Azure, GCP.
DevSecOps transformation experience.
Cloud discovery, tagging integration, federated configuration.
Cloud APM, monitoring, auto‑scaling, ELB, AI Ops.
Observability, AIOps, APM tools.

Discovery tools:

SCCM, Tanium, Armis, Intune integrated with ServiceNow.
Experience re‑engineering IT processes and governance frameworks for on‑premise and cloud.
Preferred Certifications
ITIL 4
COBIT
ISO 27001
ServiceNow certifications
BMC Helix certifications
Flexera certifications
Jira Service Management (JSM)

Cloud provider certifications:

AWS, Azure, GCP
FinOps Certified Practitioner
Understand the importance of have a correct information management
Knowledge of Information Security and Data Protection
Correct Information Security Management
All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability; neurodiversity; sexual orientation; gender identity or expression; marital; or any other status protected by law. PwC is proud to be an inclusive organization and equal opportunity employer.

Travel Requirements

Not Specified

Job Posting End Date