Associate Director, Privileged Access Management

PAM Operations & Stabilization

• Own PAM BAU operations, including privileged account lifecycle, access provisioning, certification, exception handling, and remediation.
• Drive operational stabilization and continuous improvement, reducing incidents, manual interventions, and repeat control failures.
• Ensure PAM controls are executed consistently in line with SOPs, audit requirements, and regulatory expectations.
• Act as the senior escalation point for complex operational, risk, or control issues related to privileged access.

Automation‑First Control Design & Execution

• Lead an automation‑first strategy for PAM control design, execution, and assurance.
• Design and implement automated workflows using Power Automate and Copilot Studio agents to orchestrate:
  • Privileged access requests and approvals
  • Control validations and enforcement
  • Certification and recertification processes
  • Exception handling and automated remediation
  • Control assurance and evidence collection
• Continuously identify and deliver automation opportunities across PAM engineering and operations to improve efficiency and control reliability.
• Track and demonstrate measurable efficiency gains and risk reduction outcomes delivered through automation initiatives.

IAM Strategy Alignment & Stakeholder Engagement

• Work closely with the Director, IAM to support and drive the overall IAM strategy, ensuring strong alignment between PAM, identity lifecycle, access governance, and access management.
• Apply working knowledge of identity lifecycle management, joiner‑mover‑leaver processes, access governance, and access management to inform PAM design and operational decisions.
• Engage with security, infrastructure, application, and business stakeholders to ensure consistent adoption of IAM and PAM standards.
• Manage vendor and delivery partner engagement, with a focus on engineering quality, operational outcomes, and automation delivery.

Qualifications & Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 12+ years of experience in Identity & Access Management, with deep hands‑on leadership in PAM engineering and PAM operations.
• Proven experience delivering PAM projects and owning PAM BAU operations in large, complex enterprise environments.
• Strong expertise with PAM technologies (e.g., CyberArk, HashiCorp Vault).
• Working knowledge of IAM / IGA platforms (e.g., SailPoint, Saviynt, Okta) and their integration with PAM.
• Demonstrated experience designing and executing automated workflows using Power Automate and Copilot Studio agents.
• Solid understanding of audit, regulatory, and control requirements across IAM and PAM domains.

Key Competencies & Skills

• Excellent analytical, problem‑solving, and critical‑thinking skills, with the ability to diagnose issues and design pragmatic, scalable solutions.
• Strong communication skills, with the ability to engage effectively with senior stakeholders, engineering teams, and auditors.
• Proven self‑starter, able to operate with limited direction while driving outcomes in complex environments.
• Experience leading and managing multi‑cultural, geographically distributed, hybrid teams.
• Strong organisational and prioritisation skills, with the ability to manage multiple initiatives simultaneously.
• Relevant certifications (e.g., CISSP, CISM, CyberArk, SailPoint) preferred.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.