The Manager, Field Services manages commissioning, start up and maintenance activities associated with deployed electrolyzer systems. Specifically tasked with managing a team of field personnel, including Ohmium staff, contractors and/or customer maintenance team, and refining their workflows, the individual is responsible for the execution of all site work to support service contract requirements.
DUTIES AND RESPONSIBILITIES
Maintain best in class safety culture for a team of remote field personnel
Manage a local and/or remote field team through clear goals and objectives
When required, perform hands-on field tasks to maintain electrolyzer availability
Implement Ohmium strategy to maximize electrolyzer performance through strategic and consistent maintenance activities
Collaborate with other stakeholders to improve performance, reliability and serviceability of electrolyzers
Suggest improvements in workflows to efficiently manage service level agreements
Refine electrolyzer commissioning and start up processes to ensure timely availability of hydrogen
Implement and refine training programs to establish and maintain field personnel proficiencies
Maintain warehouse and repair centers for centralized storage and refurbishment of spare parts
Anticipate spare parts and equipment needs to support maintenance requirements
Create and document field work best practices
Collaborate with other teams forprocess and hardware design improvements
Manage overall budget and forecast for maintenance operations for the assigned sited
Participate in defining new value-added services to best meet customer needs
Provide customers with safety, operation and maintenance training program
Prepare reports covering tasks, risks, opportunities, and milestones
Act as SPOC for any customer queries
Own local/customer safety requirements
Other duties as assigned
LOCATION, TRAVEL AND WORK ENVIRONMENT
Based in Spain/Italy with regular travel and onsite presence (up to 75% first year and up to 50% second year)
When not in travel status, work from home
FORMAL EDUCATION, CERTIFICATIONS, OR EQUIVALENT
Bachelor’s degree in science, technology, engineering required or a combination of education, training, and experience providing equivalent expertise
COMPETENCIES
Strong, uncompromising safety mindset
Fosters diversity and inclusion by promoting a sense of belonging for all people
Communicates patiently and effectively
Ability to create positive energy and collaborative team environment
Capable of being hands on in a field environment
Ability to lead by example, multitask, and delegate
High level of candor, ability to speak up, and do the right thing
Excellent customer focus
Well organized and detail oriented
Entrepreneurial
WORK EXPERIENCE
At least 10 years experience in a field service with operations and maintenance responsibility
At least 5 years of management or leadership experience, with increasing responsibility
Manager, Field Services JD
Ohmium is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
