At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
We are seeking a proactive, delivery-focused Client Services Project Manager to support the successful execution of client-facing programs and projects for Proactive AI Agent—a cloud-hosted conversational platform that leverages AI/NLP/ML to help global brands transform customer journeys across digital channels.
In this role, you will operate in a governance and delivery assurance capacity across pilots, Proof of Value (PoV), and Proof of Concept (PoC) initiatives. Your primary focus will be on reviewing and validating project plans, timelines, status, risks, issues, and remedial actions to ensure alignment with target launch dates, ARR objectives, and sales close milestones. You will contribute accurate, executive‑ready reporting across project and program views and act as a key interface for delivery cadence, transparency, and stakeholder alignment.
Overall program strategy and execution direction are set by leadership and owned by the Principal Project Manager, responsible for translating strategy into portfolio‑level execution frameworks. This includes driving operational excellence, defining governance cadences, and establishing tooling and process standards across Monday.com, Jira, and Confluence, as well as leading continuous process improvement and change management in partnership with functional leaders.
You will work closely with the Principal Program Manager to provide independent oversight and delivery assurance, helping ensure project plans and status are credible, risk‑aware, and decision‑ready throughout the lifecycle from qualification through launch, without directly owning execution or defining program strategy.
How will you make an impact?
Have you got what it takes?
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10951 Reporting into: Manager, Professional Services Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.