ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced CUSTOMER SERVICE REPRESENTATIVE to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Work Location: ONSITE (SHAW, MANDALUYONG)
Work Schedule: Rotating
Account-specific roles and responsibilities:
· Account type: Airline / Travel
· Attend to customers’ concerns related to booking, scheduling, cancelling flights
Customer Service (Job Description)
· Provides customer support through different communication channels (phone, email, chat).
· Resolves issues and accommodates customer inquiries to ensure satisfaction with products or services.
· Collaborates with colleagues and different departments to resolve complex issues.
· Maintains accurate records on customer interactions, transactions, feedback, etc.
Requirements
Benefits
What can we offer you?
Our commitment to you