Human8 is at an inflection point. Demand for deep consumer insight is accelerating, and our clients need a trusted partner who can navigate complexity, unlock new stakeholders, and translate data into decisions. The Client Consulting Lead is the engine behind some of our most strategically important accounts; simultaneously protecting and growing existing relationships while relentlessly working to open new doors within and beyond the current Decision Making Unit (DMU). This is a role for someone that goes beyond maintaining the status quo and digs deeper to develop meaningful client relationships.
As an Client Consulting Lead, you own the commercial and delivery success of a portfolio of accounts totaling approximately $1-$2M with additional individual revenue goals to be determined. You do this by:
Growth, DMU Expansion & New Business
AI-Powered Ways of Working
Future-Minded Transformation Leadership
Approach ambiguity with a solution-first mindset: when processes break, markets shift, or client needs evolve unexpectedly, you see opportunity, not obstacle.
Lead project teams with energy and purpose, coaching members toward best-in-class delivery and modeling high-performance behaviors.
Share knowledge generously—bring your expertise in research, industry, and client management into team forums to raise the collective bar.
Offer constructive, specific guidance to project managers and colleagues navigating complexity. You are a resource, not just a reviewer.
A degree in a related field is beneficial, but we equally value demonstrable, equivalent experience. We welcome candidates from diverse educational backgrounds.
10+ years of relevant experience, including at least 6 years in consulting, insights, or a client-facing strategic role.
Proven examples of DMU expansion and/or net-new client acquisition.
Demonstrated experience using AI tools in a professional context (e.g., research, synthesis, presentations, workflow automation).
Proven ability to grow accounts through new stakeholder engagement, strong relationship building, and compelling proposals.
Skilled across the full commercial cycle, from identifying opportunities and mapping DMUs to writing and presenting proposals, closing, and delivering.
A track record of winning new business, both through account expansion and new client acquisition, with measurable revenue results.
Proactive in adopting AI tools while applying sound judgment; comfortable articulating both the value and limits of AI to clients in a credible, practical way.
Curious, forward-looking, and thrives in ambiguity with resilience, energy, and a solutions-first approach to change.
Clear, direct, and collaborative; builds alignment and momentum across teams and stakeholders.
A trusted advisor to senior clients, with a deep understanding of their business and a consistent focus on delivering impact and identifying opportunities.
Highly collaborative, with a commitment to quality, follow-through, and building lasting partnerships.