Job Title: Boutique Property Ambassador

JOB DESCRIPTION

As a Boutique Property Ambassador, you will serve as the primary point of contact for guests, delivering a warm, seamless, and highly personalized hospitality experience. You will be responsible for front desk operations, guest services, concierge support, and maintaining the overall quality and ambiance of the property.

JOB OVERVIEW/RESPONSIBILITIES

Welcome guests and manage check-in/check-out procedures smoothly and professionally
Handle guest inquiries, requests, and concerns with a proactive and service-oriented mindset
Coordinate concierge services, including restaurant reservations, transportation, and local recommendations
Ensure guest rooms and public areas meet cleanliness, quality, and brand standards
Assist with luggage handling and guest arrival/departure support
Maintain accurate guest information and ensure clear communication across teams
Manage front desk, concierge, and guest services operations simultaneously
Respond promptly and efficiently to guest needs, including special or urgent requests
Uphold the property’s luxury ambiance, service standards, and overall guest satisfaction

Training and support will be provided to help you succeed in the role.

REQUIREMENTS

【Must】

Experience
- Experience in hospitality, customer service, or guest-facing roles (hotel, resort, service industry, etc.)
- Proven ability to provide professional and personalized guest service
Education and Qualification
- Valid working visa in Japan
- Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation)

Job Title: Boutique Property Ambassador

JOB DESCRIPTION

JOB OVERVIEW/RESPONSIBILITIES

Welcome guests and manage check-in/check-out procedures smoothly and professionally
Handle guest inquiries, requests, and concerns with a proactive and service-oriented mindset
Coordinate concierge services, including restaurant reservations, transportation, and local recommendations
Ensure guest rooms and public areas meet cleanliness, quality, and brand standards
Assist with luggage handling and guest arrival/departure support
Maintain accurate guest information and ensure clear communication across teams
Manage front desk, concierge, and guest services operations simultaneously
Respond promptly and efficiently to guest needs, including special or urgent requests
Uphold the property’s luxury ambiance, service standards, and overall guest satisfaction

Training and support will be provided to help you succeed in the role.

REQUIREMENTS

【Must】

Experience
- Experience in hospitality, customer service, or guest-facing roles (hotel, resort, service industry, etc.)
- Proven ability to provide professional and personalized guest service
Education and Qualification
- Valid working visa in Japan
- Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation)

Boutique Property Ambassador

Boutique Property Ambassador

Hokkaido Tracks

Hokkaido Tracks

Benefits

Hokkaido Tracks