Job Description Summary

The Steam & Gen Services Operations Manager is responsible for implementing the Services strategy to participate on the total global available market (SAS), ensuring visibility to our forecasted outages, emergent work, field resources and tools to support our outage demand. In partnership with the Region ITR teams, this position will interpret and consolidate Region VOC (Voice of Customer), and will assist with business case development to support improvement of our readiness to serve position in the different markets. Will collaborate cross functionally, influencing other key teams and individuals to ensure Gas Power’s strategic goals in this space are met (steam turbines and generators forecasting to remittance).

This individual will partner with OneFieldServices (OFS) and the pole ITR teams to enable an improved ST/Gen win rate, reduce COPQ and improve our Successful Outage KPI. This position will report to the ST & Gen Services Operations Leader.

Job Description

Key Responsibilities and areas of work

• In collaboration with ITR teams, set the strategy to participate in the available SAS of every Major and Minor outage (field resources requirements, scope optimization, quote optimization, resources availability, identify COPQ opportunities, etc)
• Develop/implement a common process for Steam Turbine & Generator base scope outage quoting to enable maximum win rate
• Develop/implement a global forecasting model, to track ST and Generator outages, adjusting the strategy to the specific requirements of each technology.
• Partner with the Business Line Global Operations team, to develop and implement a Services SIOP process, that supports the growth and dynamics of the ST and Gen markets
• Support emergent customer issues as needed by identifying and directing resources to improve our readiness to serve position (RTS). Support customer and outage escalations as required. Direct conversations and meetings with customers is often necessary, and sometimes in person.
• Collaborate with One Field Service, Repairs Value Stream/ Repairs Sales, and Parts fulfillment centers, to identify capabilities gaps, drive process streamlining and develop strategy for ST/Gen dedicated visibility, accountability, and daily management.
• Provide Kaizen leadership, identifying gaps and empowering the organization to continuously improve. Ensure the implementation and usage of Lean tools and strategies.

Qualifications/Requirements

• Bachelor's degree from an accredited university or college
• Minimum 7 years of experience in Services commercial or execution roles, including a minimum of 3 years in the power generation industry