Causation File Handler

Responsibilities in case management include, but not limited to:

Strategic Excellence

• Detailed review and analysis of evidence throughout the life of the case
• Setting the case strategy on files, ensuring adherence to any KYO or generic strategies that may be put in place by Lead Lawyer and Technical Leads
• Adhering to all work type process stages
• Identifying strategic litigation opportunities and complex cases when appropriate
• Identifying client trends and any opportunities to raise profile with clients

Client Excellence

• Running files in accordance with agreed client guidelines
• Ensuring maximum client satisfaction on each case
• Ensuring accurate and timely completion of all client and internal MI
• Achieving both client and internal KPIs

Technical Excellence

• Liaising with all appropriate involvements on the case in order to carry out agreed investigations to implement the set strategy
• Compliance with all procedural and investigative deadlines
• Achieving, the best result in litigation – protecting the client’s position in relation to proceedings, ensuring full compliance with the court timetable utilising procedural tactical advantages where possible. Undertaking advocacy where required and cost-effective to do so
• Dealing pro-actively and achieving the best results with the case investigations and strategy from receipt until point of resolution
• Delegating tasks as appropriate to assistants to take the case forward
• Timely and accurate maintenance of all Case Management Systems from opening to closure
• Adherence to file management policies
• Complying with the SRA Standards & Regulations

Financial Excellence

• Be commercially aware, by working in an efficient and effective manner, where working within a fixed fee price
• Commercial awareness so as to retain profitability
• Achieve financial targets
• Ensure timely and accurate billing

Cultural Excellence

• Adhere to the Keoghs Values

Working Hours
35 hours per week

Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.

Primary location for this role is Parklands, Bolton office.
We are agile workers and attend the office at least one day a week.

• Experience in civil litigation claims handling / as a legal File Handler or suitably qualified (ILEX, LPC etc.)

• Experience of handling RTA pre-litigated and / or litigated case load

• An understanding of insurance litigation practice and processes together with indemnity principles

• Knowledge of the litigation process / working knowledge of the CPR , relevant Personal Injury Protocols and working platforms/portals

• Good advocacy skills

• Good client care skills and evidence of working to client guidelines

• High level of analytical skills

• Excellent listening, verbal and written communication skills

• Ability to prioritise work, keep to deadlines and work under pressure

• Ability to anticipate problems and identify solutions

• Excellent IT Skills

• Adhere to the Keoghs Values

• Experience of time recording and billing systems

• Davies Incentive Plan

• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)

• Family Cover Private Medical Insurance (Bupa)

• Simply Health Care Cash Plan

• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing

• Death in Service

• Critical Illness Cover

• PHI/Income Protection (Private health insurance)

• Pension Contribution based 5% Employee / 3% Employer

• Employee Resource Groups

• Employee Volunteering Programme

• Cycle to Work Scheme*

• Tech Scheme*

• Season Ticket Loan*

• Gym Flex*

• Access to Online Discount Sites

• Discounted Gourmet Society Membership

• Discounted Tickets for Merlin Attractions nationwide

• Discounts at local retail outlets

• after successfully completing probation