• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as an Existing Customer Management Commercial Manager – Cards, where you will be responsible for defining and optimising portfolio level commercial strategies, and leading ongoing portfolio performance tracking to ensure all pricing and retention strategies adhere to the appropriate governance processes. In this role, you will work closely with stakeholders across the business to prioritise portfolio impacting changes, as well as define, manage, and optimise customer strategies to improve financial performance, portfolio profitability, and customer outcomes.

To be successful as an Existing Customer Management Commercial Manager - Cards, you should have experience with:

• Gret commercial and financial acumen, ideally with exposure to P&L management, revenue optimisation, or margin performance within a product or portfolio

• Strategic thinking, with a proven ability to develop, assess, and adapt customer and/or product strategies in a dynamic environment

• Customer centric mindset, embedding customer outcomes and experience considerations into commercial decision making

• Leadership and people management skills, with experience influencing, motivating, and developing others

• Sound understanding of policy and regulation, with the ability to operate compliantly within a regulated financial services environment

• Excellent influencing and stakeholder management capabilities, enabling effective collaboration across senior internal and external stakeholders

• Highly developed analytical and problem solving skills, using insight and data to drive performance and decision making

• Great execution and delivery focus, with a prior experience of driving activities from strategy through to measurable results

• Market and regulatory awareness, staying informed of industry trends, competitive dynamics, and regulatory developments impacting acquisition

Some other highly valued skills may include:

• Experience in a lending or wider financial services product environment, with an understanding of product economics and customer lifecycle management

• Experience in financial services or a regulated environment, with an understanding of regulatory expectations and governance requirements

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role can be based in either Edinburgh or Glasgow.

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