Location Overview
Join our team in Amanoi. Claiming a spectacular stretch of Vietnam’s coastline within the verdant embrace of Nui Chua National Park and UNESCO Biosphere Reserve, Amanoi is a natural paradise overlooking Vinh Hy Bay. From its remote location - a rich and diverse mosaic of ecosystems – the resort’s clifftop restaurants and pool, lakeside Aman Spa and private golden sand beach, offer limitless opportunities for outdoor exploration, cultural immersion and serene time out.

Role The Reservation Officer is responsible for handling all advance bookings and reservation inquiries with professionalism and efficiency. This role ensures accurate information is provided to guests, maintains precise reservation records, and contributes to revenue generation through effective upselling. The Reservation Officer plays a key role in creating a positive first impression of the property through telephone and written communication.

Responsibilities

Handle all room reservations via phone, email, fax, letters, or online channels in a timely and professional manner (within 24 hours).
Provide accurate and up-to-date information on hotel facilities, room types, promotions, packages, and other outlets.
Maintain complete and accurate reservation records in the system.
Ensure proper room blocking according to special guest requests (Suite, connecting rooms, accompanied rooms, non-smoking rooms, etc.).
Review daily incoming and arrival reservations to ensure completeness of information and prevent operational issues.
Follow up and reconfirm tentative reservations to convert them into confirmed bookings.
Coordinate closely with Front Office, Sales, Housekeeping, and other departments to ensure seamless guest experience.
Handle guest complaints professionally and escalate to Reservation Supervisor or Management when necessary.

Role The Reservation Officer is responsible for handling all advance bookings and reservation inquiries with professionalism and efficiency. This role ensures accurate information is provided to guests, maintains precise reservation records, and contributes to revenue generation through effective upselling. The Reservation Officer plays a key role in creating a positive first impression of the property through telephone and written communication.

Responsibilities

Handle all room reservations via phone, email, fax, letters, or online channels in a timely and professional manner (within 24 hours).
Provide accurate and up-to-date information on hotel facilities, room types, promotions, packages, and other outlets.
Maintain complete and accurate reservation records in the system.
Ensure proper room blocking according to special guest requests (Suite, connecting rooms, accompanied rooms, non-smoking rooms, etc.).
Review daily incoming and arrival reservations to ensure completeness of information and prevent operational issues.
Follow up and reconfirm tentative reservations to convert them into confirmed bookings.
Coordinate closely with Front Office, Sales, Housekeeping, and other departments to ensure seamless guest experience.
Handle guest complaints professionally and escalate to Reservation Supervisor or Management when necessary.

Global Travel Opportunities
Professional Development Programs
Health and Wellness Initiatives
Competitive Remuneration

Reservations Officer

Responsibilities

Handle all room reservations via phone, email, fax, letters, or online channels in a timely and professional manner (within 24 hours).

Provide accurate and up-to-date information on hotel facilities, room types, promotions, packages, and other outlets.

Maintain complete and accurate reservation records in the system.

Ensure proper room blocking according to special guest requests (Suite, connecting rooms, accompanied rooms, non-smoking rooms, etc.).

Review daily incoming and arrival reservations to ensure completeness of information and prevent operational issues.

Follow up and reconfirm tentative reservations to convert them into confirmed bookings.

Coordinate closely with Front Office, Sales, Housekeeping, and other departments to ensure seamless guest experience.

Handle guest complaints professionally and escalate to Reservation Supervisor or Management when necessary.

Reservations Officer

Responsibilities

Handle all room reservations via phone, email, fax, letters, or online channels in a timely and professional manner (within 24 hours).

Provide accurate and up-to-date information on hotel facilities, room types, promotions, packages, and other outlets.

Maintain complete and accurate reservation records in the system.

Ensure proper room blocking according to special guest requests (Suite, connecting rooms, accompanied rooms, non-smoking rooms, etc.).

Review daily incoming and arrival reservations to ensure completeness of information and prevent operational issues.

Follow up and reconfirm tentative reservations to convert them into confirmed bookings.

Coordinate closely with Front Office, Sales, Housekeeping, and other departments to ensure seamless guest experience.

Handle guest complaints professionally and escalate to Reservation Supervisor or Management when necessary.

Assist in upselling rooms, packages, and additional services to maximize revenue.

Maintain a favorable public image of the hotel in all guest communications.

Diploma or Bachelor’s degree in Hospitality, Tourism, Business Administration, or related field.

Minimum 1 year of experience in Reservations, Front Office, or related hospitality role (4–5 star environment preferred).

Good command of English (spoken and written); additional languages are an advantage.

Proficient in PMS systems (Opera or equivalent).

Strong communication skills with professional telephone etiquette.

Detail-oriented with high accuracy in data entry.

Strong organizational and time management skills.

Ability to work under pressure and meet response deadlines.

Service-minded, proactive, and team-oriented.

Aman Group

Aman Group

Benefits

Aman Group