Performance Specialist, Claims

Who You Are

• A change‑driven problem solver who thrives in complexity and ambiguity—and knows how to move work forward even when the path isn’t obvious
• An end‑to‑end thinker who sees how claims operations, systems, data, policy, and regulatory requirements collide in the real world—and knows how to untangle them
• A sharp listener who asks the right questions, connects dots, and brings people together around practical solutions
• A trusted influencer who leads through credibility, structure, and trust
• Someone who brings calm, clarity, and momentum when things feel messy, stuck, or over‑complicated
• A claims expert with deep, hands‑on operational knowledge across Auto and Property claims
• Confident leading solution‑focused conversations about performance, risk, and what needs to improve next
• Data‑curious and insight‑driven, able to read between the lines of KPIs, audits, trends, and file reviews
• Highly organized and energized by juggling multiple initiatives without losing sight of what matters most
• Collaborative and adaptable, moving effortlessly across claims operations, technology, and enablement teams
• Professional, thoughtful, and consistently aligned with AMA’s values

How You’ll Make an Impact

• Lead end‑to‑end claims performance and transformation initiatives from problem identification through execution.
• Drive change through transformation, reinforcing new behaviors and ensuring improvements stick in everyday practice. Leverage
• Kaizen based LEAN principles to drive continuous process improvements and enhance operational efficiency
• Organize and strengthen claims operations, aligning ownership across teams, and improving how policies, procedures, and standards are applied consistently
• Create and use data, audits, and analysis to drive performance, developing KPIs and dashboards, reviewing claim files, and translating trends into clear, outcome‑focused recommendations
• Enable and expand the use of digital tools and AI within claims workflows and into core claims operations to reduce manual effort, accelerate cycle time, improve documentation quality, and deliver a more transparent, responsive member journey.
• Partner cross‑functionally, including with Learning & Development, to create policies, job aids, coaching tools, and solutions that reflect frontline realities and support change adoption

What You Bring to the Table

• You’re a change champion by nature—whether leading a project, influencing a team, or coaching peers and leaders, getting people on board is how you work, even when change is uncomfortable
• Strong claims experience with exposure to Auto, Property & Casualty claims; injury and casualty experience and coaching or leadership roles are strong assets
• You have a deep, practical understanding of end‑to‑end claims operations, regulatory environments, and frontline realities, with the ability to interpret legislation, policy, and guidelines into action
• You’re energized by using data to drive change, comfortable working in Excel and reporting environments, analyzing trends, audits, and file reviews to generate focused, actionable insight
• You’re confident applying digital tools and AI within claims processes, constantly looking for better ways to improve efficiency, consistency, quality, and experience
• You bring hands‑on project experience and show up as a practical leader—setting standards, building capability, and helping teams adopt new ways of working that actually stick

CIP designation or progress toward completion is considered an asset but is not required.

Belonging Here Matters

AMA is more than a workplace—we’re a trusted partner to more than one million members across Alberta. We offer competitive compensation, flexible work options, strong benefits, and meaningful opportunities to grow while making an impact.

AMA is committed to providing an inclusive and accessible recruitment process. Accommodations are available upon request.

WORK MODEL:

Hybrid-Light

We thank all applicants for their interest; however, only those selected for an interview will be contacted.