Zuper

Zuper is a comprehensive field service management platform designed to streamline operations, improve productivity, and enhance customer experiences for fast-growing and forward-thinking service businesses. Their platform facilitates seamless collaboration between back-office teams, field service technicians, and customers, maximizing operational efficiency. Zuper boasts a wide range of features including work order management, intelligent dispatching, location intelligence, field service scheduling, and a user-friendly mobile app for technicians, all designed to empower businesses to deliver exceptional customer service.

Zuper is known for its adaptability and flexibility, offering configurable workflows and a wealth of integrations with leading third-party applications, including CRM, accounting, and payment processing tools. They prioritize customer success, providing robust platform support and industry-leading customer service. Zuper's commitment to innovation is evident in its continuous development of new features and improvement of existing capabilities, ensuring their platform remains at the forefront of the field service management market.

Zuper offers flexibility in their hiring practices, as evidenced by their use of a hybrid workforce model that includes W2 employees, 1099 contractors, and on-demand technicians. They also provide an intuitive mobile app that allows employees to manage their schedules, view open work orders, and access customer details on the go, offering increased flexibility for their field service professionals.

Zuper's mission is to create the most powerful and easily configurable field service management platform to help their customers win by providing a solution that connects back-office teams, field service technicians, and customers, maximizing operational efficiency and improving customer experiences. They believe in a "ZuperHuman" team that embodies empathy, humility, a growth mindset, delivering results, customer obsession, excellence, and inclusivity to achieve their mission of providing the right person, in the right place, at the right time, with the right knowledge and parts, to delight their customers in every interaction.

Zuper promotes a culture that values collaboration, innovation, customer obsession, and continuous improvement. They emphasize a growth mindset and encourage their employees to be "Zuper Humans" by showing empathy, humility, and a commitment to delivering results. The company fosters a culture of diversity and inclusion where employees feel safe to share their ideas and perspectives.

Zuper's commitment to diversity, equity, and inclusion is evident in its "ZuperHuman" team values. These values emphasize empathy, humility, continuous growth, delivering value to stakeholders, customer obsession, striving for excellence, and fostering a diverse and inclusive environment where all team members feel safe to share their ideas and perspectives.