ZIWO

ZIWO is a leading cloud contact center solution in the GCC, dedicated to helping successful companies reach their customers from anywhere. Their single-interface platform provides valuable conversational insights and streamlines communication across multiple channels, including voice calls and WhatsApp, in various languages. ZIWO boasts seamless integrations with leading CRMs, offering quick deployment for increased agent productivity and an enhanced customer experience. They prioritize security and compliance with features like SSL and SSH encryption, GDPR compliance, and ISO 27001 certification.

ZIWO's innovative features include advanced workflows for automation and efficiency, a mobile application for agents, outbound WhatsApp templates, and pause/resume call recording capabilities. They also offer outbound IVR for proactive customer outreach, multilingual support, and comprehensive customer experience management tools. ZIWO's commitment to customer-centricity is evident in their emphasis on providing a seamless and personalized experience across all touchpoints, with resources like blog posts, whitepapers, and API documentation available to support users.

ZIWO offers a high degree of job flexibility with opportunities for remote work, including work from home, as well as the ability to be a roaming agent. This allows employees to work from a variety of locations, including their home office, or while traveling. ZIWO's cloud-based platform and roaming agent feature provide employees with the tools and flexibility to manage their work schedules and locations to fit their personal needs.

ZIWO offers a comprehensive benefits package to its employees, including access to a cloud-based contact center platform, a variety of training and development opportunities, and competitive compensation. They also prioritize employee well-being by offering a work-from-home option for select roles, fostering a positive company culture, and supporting employees through various mentorship and collaboration programs.

ZIWO is a cloud-based contact center solution that aims to streamline communication and enhance customer experiences for businesses in the GCC region and beyond. ZIWO provides a comprehensive platform with features like voice and WhatsApp integration, CRM integrations, and robust security measures, all designed to empower companies to connect with customers easily and effectively from anywhere in the world. Their mission is to enable businesses to "Simply talk to their clients!" by simplifying their communication processes and empowering them with the tools to build lasting customer relationships.

ZIWO promotes a culture of customer-centricity and innovation, aiming to empower companies to connect with their clients simply and effectively. Their website emphasizes collaboration, seamless communication, and a commitment to delivering exceptional customer experiences, highlighting their commitment to building trust and loyalty through technology-driven solutions.