Zingtree

Zingtree is a leading provider of AI-powered customer experience workflow automation solutions. They offer a no-code decision tree platform that simplifies complex processes, making it easy for businesses to create, manage, and automate support workflows. This solution empowers customer support agents and customers to resolve issues quickly and efficiently, resulting in improved customer satisfaction, faster handling times, and reduced support costs. Zingtree also prioritizes security and compliance, having achieved SOC 2/Type II and HIPAA attestations, along with GDPR compliance and encryption for both data in transit and at rest.

Zingtree's platform is highly customizable and integrates seamlessly with various enterprise systems, including Salesforce, Zendesk, Kustomer, Freshdesk, Cisco Finesse, Avaya Workspaces, Intercom, Zapier, Zoho, Five9, and many more. Their user-friendly interface allows businesses to create complex workflows without coding knowledge, and their AI features help automate key business processes, such as appointment scheduling, billing inquiries, refunds, and returns. Zingtree is a powerful tool for businesses looking to enhance their customer experience, improve operational efficiency, and drive growth.

Zingtree offers a flexible work environment with remote options, allowing employees to work from home. This includes a home office stipend for remote workers. The company also offers unlimited PTO and a flexible schedule, allowing employees to balance their work and personal lives.

Zingtree offers a comprehensive benefits package designed to attract and retain top talent. Their benefits include competitive compensation, comprehensive health insurance, paid parental leave, unlimited PTO, flexible remote work, a home office stipend, and a supportive work environment focused on employee growth.

Zingtree's mission is to empower both employees and customers to make better, faster decisions through its no-code interactive decision tree software. By simplifying complex processes and providing a unified knowledge source, Zingtree aims to streamline workflows, reduce handling times, increase first contact resolution rates, and ultimately improve customer satisfaction and employee engagement across various industries.

Zingtree promotes a culture of action, ownership, and transparency, valuing a team-oriented approach with a focus on customer and employee success. They prioritize integrity, high standards, and learning, encouraging their employees to continuously build and share knowledge while being direct and honest in their communication.

Zingtree is committed to building a diverse, equitable, and inclusive workplace that values the unique perspectives and experiences of all its employees. They believe that diversity fosters innovation, creativity, and a stronger company culture. Zingtree actively works to create an environment where everyone feels respected, valued, and empowered to contribute their best work.