ZigZag Global

ZigZag Global is a leading global returns solution provider that focuses on making returns smarter for retailers, customers, and the planet. Their innovative SaaS platform revolutionizes the e-commerce returns experience by simplifying the process, reducing costs, and offering a wide range of shipping options. ZigZag works with both large and small companies across various industries, including fashion, electronics, and homeware, and they also white-label their solution for carriers, marketplaces, and 3PLs.

Their mission is to optimize e-commerce growth by minimizing the cost, waste, and friction associated with returns. They achieve this through their user-friendly returns portal, which offers features like live exchanges, paid returns, and paperless returns. Their platform also provides retailers with valuable insights and data to reduce returns, increase profitability, and enhance customer loyalty.

ZigZag Global offers a flexible work environment with a global team of dedicated employees. The company prides itself on being adaptable to the ever-changing e-commerce landscape, ensuring a positive outcome for all stakeholders, including the planet. Their commitment to innovation and sustainability has earned them accolades and tangible results for retailers.

ZigZag Global, a leading SaaS platform owned by Global Blue, is dedicated to revolutionizing the e-commerce returns experience for both consumers and retailers worldwide. Their mission is to optimize e-commerce growth by simplifying returns, reducing costs, and offering a wide range of shipping options. By creating a more efficient and sustainable returns process, ZigZag strives to boost customer loyalty and make retailers more profitable while positively impacting the environment.

ZigZag promotes a culture focused on innovation, sustainability, and customer-centricity. They emphasize teamwork and collaboration, as evidenced by their global team of dedicated employees and the emphasis on partnership with retailers. The company champions a culture of continuous improvement and adaptability, consistently seeking to enhance their returns platform and offer a seamless, efficient experience for both customers and retailers. Their commitment to sustainability is also evident in their paperless returns options and promotion of eco-friendly initiatives.