Yuma AI (YC W23)

Yuma AI is an AI-powered customer service automation suite designed specifically for e-commerce businesses, particularly Shopify merchants. They offer a seamless integration with popular help desks like Gorgias and Zendesk, and their technology is built to handle the complexities of daily operations. Yuma AI transcends basic AI chatbots by focusing on task-oriented automation, allowing their Auto-Pilot Agents to autonomously perform tasks such as managing orders, subscriptions, and customer accounts, achieving true automation beyond just automated Q&A.

Yuma AI stands out for its deep integration with Shopify and its ability to execute actions within the Shopify Admin Panel, making it a powerful tool for streamlining customer support processes. The company boasts a growing number of satisfied merchants worldwide who are experiencing significant ROI through reduced response times, increased customer satisfaction, and higher sales. Their focus on innovation, reliability, and support has positioned them as a leading provider in the AI-driven customer service space, offering a solution that is both personalized and scalable.

Yuma AI is an AI company on a mission to automate 100% of e-commerce customer support, aiming to empower merchants with cutting-edge AI tools and support agents in delivering exceptional service. They focus on task-oriented automation that goes beyond basic AI chatbots, enabling their AI agents to autonomously perform actions within various e-commerce platforms and services.

Yuma AI cultivates a fast-paced, collaborative environment focused on building the best product possible. The team is tight-knit, driven by a shared passion for innovation and committed to delivering exceptional customer service. Their culture encourages taking ownership, moving quickly, and embracing the ever-evolving world of AI.