XSELL Technologies

XSELL Technologies is a leading provider of AI-powered real-time agent assist solutions that aim to revolutionize customer interactions in contact centers. Their innovative approach combines machine learning and expert language models (XLM) with human authenticity, creating a hybrid system that empowers agents with the best strategies and tactics. By analyzing past interactions and identifying top-performing agents, XSELL develops dynamic conversational maps that guide agents in real-time, ensuring every interaction is optimized for success.

XSELL's technology is adaptable, seamlessly integrating with existing contact center platforms and delivering measurable results. They have a proven track record of improving sales conversion rates, reducing average handle time, boosting NPS scores, and decreasing agent attrition. XSELL Technologies prides itself on being a tech-agnostic solution that works with various contact center platforms, including Amazon Connect, Avaya, Cisco, Genesys, and more, making it a versatile choice for businesses across industries.

XSELL Technologies is a company focused on improving customer interactions and business outcomes through a human-in-the-loop AI coaching solution. They leverage their extensive experience and advanced data science to identify and scale the best strategies and tactics from top-performing agents, providing real-time guidance to all agents, thereby maximizing agent performance and driving customer satisfaction.

XSELL Technologies cultivates a vibrant and inclusive culture built on achieving success through collaboration and teamwork. They value integrity, humility, and compassion in their interactions with colleagues, celebrating accomplishments while having fun along the way. They encourage a spirit of continuous improvement, seeking feedback and approaching challenges as opportunities to learn and grow. Their "do it the XSELL way" mentality emphasizes strong communication, collaboration, and accountability, fostering a supportive environment where individuals are empowered to reach their professional best.

XSELL Technologies values an inclusive culture of top-performing individuals who work together to achieve common goals. They promote a work environment where everyone feels empowered to succeed and reach their full professional potential. Their core values emphasize working hard, achieving success as a team, humility, integrity, compassion, and open communication.