VIPdesk Connect, Inc.

VIPdesk is a premium provider of outsourced customer experience solutions specializing in delivering elevated and efficient customer service for luxury and premium brands. They utilize a select team of remote work-at-home Brand Ambassadors (customer service professionals) located throughout the U.S. and internationally, with a focus on creating authentic and memorable customer experiences. VIPdesk is a certified B-Corp, Women-Owned-Corporation, and Best Workplace winner, committed to elevating the human experience with its team members and its partners.

VIPdesk offers a suite of services including omni-channel customer service handling across all traditional and digital contact channels, full AI and assisted AI solutions, social media management, back-office support, and customer experience consulting. They also prioritize diversity, sustainability, and security, with a commitment to societal and environmental responsibility. VIPdesk is a trailblazer in the industry, with roots in delivering concierge-level care and a deep-seated commitment to exceptional human interactions. They are on a mission to redefine customer service by blending cutting-edge generative artificial intelligence technology with the expertise of human professionals.

VIPdesk offers a flexible work-from-home model, allowing employees to work remotely in over 38 states and Canada. This allows for customizable schedules during core business hours, and provides the opportunity to move and maintain a job with the company. The company also offers an attractive benefits package, paid leave, and a $250 bonus to attract and retain its workforce.

VIPdesk provides a comprehensive benefits package for its employees, including flexible work schedules, paid time off, a $250 bonus, and health insurance. The company also offers its employees the opportunity to move and maintain their work, as VIPdesk operates in over 40 US states and Canada.

VIPdesk is a certified B Corporation that prioritizes providing elevated customer service solutions through a human-centric approach. Their mission is to elevate the customer experience for iconic brands by being passionate collaborators who listen, innovate, and exceed expectations. They strive to create a more human experience for their team members, their clients, and their clients' customers by embracing values like empathy, transparency, and human connection.

VIPdesk cultivates a culture centered around being "more human," emphasizing empathy, transparency, and genuine connection in their interactions with both customers and employees. This approach extends to their commitment to diversity, sustainability, and ethical business practices, as demonstrated through their B Corp certification and focus on empowering women. The company prioritizes employee well-being, offering flexible work arrangements and competitive compensation to foster a supportive and positive work environment conducive to delivering exceptional customer experiences.

VIPdesk is committed to building a diverse, equitable and inclusive workplace. They are a certified B Corp and a Women's Business Enterprise (WBE) with a workforce that is 85% female. They actively recruit team members from BIPOC and LGBTQ+ communities and prioritize creating a positive and safe work environment that empowers all employees to voice their opinions. Their commitment to paying fair wages and being transparent demonstrates their commitment to a just and equitable workplace.